Re: Server hang up

As I wrote, monitoring the server with Performance Monitor.
And check which processes are taking up the CPU cycles. If they are
more or less equally used by your user processes, than you probably
need a second processor. But if there is single process which
monopolizes the CPU, you need to address that.

But don't invest in extra hardware before you are sure where the
bottleneck is.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
___ please respond in newsgroup, NOT by private email ___

"=?Utf-8?B?UmFmYWVsIFZlcmE=?="
<RafaelVera@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on 09 jun 2005 in
microsoft.public.win2000.termserv.clients:

> Thank you, Vera.
> This server have 7 or 8 user by Terminal Server + 15 users into
> the LAN. Theses 23 users are 15 data entry users and 8 advanced
> users We use Access 97 32bits
> The indicator "memory free" have a average of 350Mb, but the "%
> processor use" have many jumps to 90 and 99%.
> What is your recomendation ?
> Than you, again
>
> "Vera Noest [MVP]" wrote:
>
>> Mmm, server seems to be underdimensioned. A single processor
>> and only 1 GB RAM is not very much for a Terminal Server.
>> Is the server sluggish before it hangs completely?
>> If so, I would set up continous monitoring of the server with
>> Performance Monitor. Start before anyone logs on in the morning
>> and monitor memory, CPU, page file usage and so on, to see if
>> the situation deteriorates over time.
>>
>> Which version of Access are you running? Access97 (which is 16-
>> bits) or higher?
>>
>> Could also be a problem which needs a hotfix. Unfortunately,
>> there are quite a number of hotfixes for W2K SP4 which could
>> solve your situation.
>> Check which one seems to describe your problem best:
>>
>> 829485 - You Experience Performance and Logon Problems When You
>> Use Terminal Services
>> http://support.microsoft.com/?kbid=829485
>>
>> 817446 - Terminal Services Stops Responding
>> http://support.microsoft.com/?kbid=817446
>>
>> 823747 - Windows 2000 Terminal Server Stops Responding and a
>> Black Screen Appears
>> http://support.microsoft.com/?kbid=823747
>>
>> 891577 - A Terminal Services session to a Windows 2000-based
>> computer stops responding if a user logs off after the user
>> quits a 16-bit Windows program
>> http://support.microsoft.com/?kbid=891577
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> http://hem.fyristorg.com/vera/IT
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> "=?Utf-8?B?UmFmYWVsIFZlcmE=?=" <Rafael
>> Vera@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on 08 jun 2005 in
>> microsoft.public.win2000.termserv.clients:
>>
>> > Hello , the details:
>> > OS: Windows 2000 Server SP4
>> > Hardware: Compaq Proliant G3 ML330 3.04Ghz, 18Gb SCCII, 1GB
>> > Ram Eventlog: Nothing
>> > Hangs: All users (remote and local)
>> > Logon Server: NO
>> > Server Eventuallyt recover : NO
>> > Server Monitor: only eventually the CPU have 80 or 90% usage.
>> > The memory have 250Mb to 350Mb free
>> > Applications: Visual Basic applications (sales, cost,
>> > banking..) with Ms-Access
>> > Printers redirected: 4
>> >
>> > Thank you for your help
>> > "Vera Noest [MVP]" wrote:
>> >
>> >> Since none of us here owns a crystal ball, you'll need to
>> >> give us some more details :-)
>> >>
>> >> * which OS and SP does the server run?
>> >> * which hardware does it run on?
>> >> * is there anything in the EventLog?
>> >> * when it hangs, does it do so for all connected users?
>> >> * when it hangs, are users thrown off?
>> >> * can you still logon to the console of the server?
>> >> * does the server eventuallyt recover spontabeously (if yes,
>> >> efter how much time?), or is rebooting the server the only
>> >> way to recover? * have you monitored the server resources in
>> >> Task Manager? How is memory and CPU usage just prior to the
>> >> problem? * which applications are the users running?
>> >> * approximately how many printers are redirected to the
>> >> users sessions?
>> >>
>> >> _________________________________________________________
>> >> Vera Noest
>> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> http://hem.fyristorg.com/vera/IT
>> >> ___ please respond in newsgroup, NOT by private email ___
>> >>
>> >> "=?Utf-8?B?UmFmYWVsIFZlcmE=?=" <Rafael
>> >> Vera@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote on 08 jun 2005 in
>> >> microsoft.public.win2000.termserv.clients:
>> >>
>> >> > My server hang up with mutiple TS users (7 or 8). What can
>> >> > i do ?
.

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