Re: RD client cannot reconnect to disconnected TS session
From: Vera Noest [MVP] (vera.noest_at_remove-this.hem.utfors.se)
Date: 10/06/04
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Date: Wed, 06 Oct 2004 12:45:56 -0700
Mmmm, do you have a policy in place that allows users only one
connection at a time?
When this happens, what is the status of the existing connection
in TS Manager? Disconnected or Active/Idle?
Maybe the server hasn't detected yet that the session is
disconnected when the users tries to reconnect?
You could try to enable KeepAlives, which could either stabilize
the connection, or at least make the server detect faster that the
sessions has been disconnected.
How to make your intermittent or flaky terminal services
connection a little more stable
http://terminal.servebeer.com/php/flaky_connections.php
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---
Bob Jackson <Bobjackson@bob.net> wrote on 06 okt 2004 in
microsoft.public.win2000.termserv.clients:
> Hi. I'm hoping someone can help with this nagging issue. It
> started with one user (of 30 total) about 2 months ago. He would
> get kicked off his Remote Desktop session (due to line problems
> or whatever), and when he'd try to log back in - from the same
> machine, just minutes later - the connection would be made to
> the remote server, he'd enter his credentials, and he'd be
> immediately disconnected. If I, the network admin, try to log
> in as him from wherever I am taking his support call, I can't
> log in as him, either; but I can log on as anyone else with no
> problem. Only after disconnecting his session through TS Manager
> can anyone log back on as him. It's like he can't get back into
> that specific disconnected session. I used to be able to log on
> as myself, "Connect" to his disconnected session through TS
> Manager, then disconnect, and he could re-connect to that
> session again. That no longer works. Now the only solution is
> to kill that session and let him create a new one. Of course,
> he loses anything he had open before his link was dropped.
>
> Now the problem is spreading, and I have a total of 3 users who
> are experiencing this. I have found a few references to this in
> Usenet, but most of the suggestions indicate the writers don't
> really understand the circumstances of the problem.
>
> To summarize: A user logs onto a Win2003 Standard Ed terminal
> server from a remote location, using either Win2K RDP client or
> the built-in RDP client in XP Pro SP1. His physical connection
> to that server is dropped. He tries to log back on, gets
> connected to the server, but is booted out if he logs on as
> himself. If he logs on as a different user, he can get
> connected. We cannot reproduce this problem at will, by
> disconnecting his session and trying to log back in. When we
> try this, it works just fine. Also, this has happened different
> times throughout the day and the week/weekend.
>
> I'd really appreciate any help offered.
>
> Thanks -
>
> Bob
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