Re: Intermittent terminal service session connectivity problem?!

From: Vera Noest [MVP] (Vera.Noest_at_remove-this.hem.utfors.se)
Date: 07/23/04 

Date: Fri, 23 Jul 2004 02:58:11 -0700

Have the user write done the *exact* text of the error message he
receives.

 --
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

"dude" <dude@aol.com> wrote in
news:u7ClPADcEHA.1048@tk2msftngp13.phx.gbl:

> The user "claims" he gets a credential error, however, we check
> and the account is not locked out. No specific errors in the
> event log on the server side. On the client side, I currently
> don't have access to it because he is coming from a different
> domain which I don't have access to. He can ping the server.
> This does not happen on any other machine anywhere other than on
> his own laptop. I pulled up the Terminal Services Licensing
> Manager and was surprised to see his machine pulled 6 licenses
> off the licensing server! Everytime it tries to connect, it
> pulls a license and somehow fails. Eventually it goes through
> for some reason. He is on Win2k SP3 by the way. I have asked
> him to install SP4 and see if the situation improves.
>
> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote
> in message
> news:Xns952EDEC2EB9F5veranoesthemutforsse@207.46.248.16...
>> What error message does he get when it doesn't work?
>> Is there anything in the EventLog?
>> Can he ping the server when he can't connect?
>> Does this also happen when he is connected to the same LAN as
>> the server and/or the other clients?
>>
>> --
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> http://hem.fyristorg.com/vera/IT
>> --- please respond in newsgroup, NOT by private email ---
>>
>> "dude" <dude@aol.com> wrote in
>> news:OdJZCzAcEHA.368@TK2MSFTNGP10.phx.gbl:
>>
>> > We have this strange problem with a guy's Win2k laptop trying
>> > to connect to a Windows 2000 SP4 terminal services session.
>> > Sometimes it would not connect, and after a few trys, it
>> > would work?! I don't think we are running out of licenses
>> > since he is the only one complaining. There are no
>> > permission issues I can think of that's causing this, since
>> > once he connects, he gets in. I have run through the steps
>> > for deleting RDP client license on his laptop, however, it is
>> > still happenning. Can someone shed some light on this?
>> >
>> > thanks

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