Re: application crashing on TS

From: Jack Wang [MSFT] (jackwa_at_online.microsoft.com)
Date: 04/22/04 

Date: Thu, 22 Apr 2004 13:10:13 GMT

Hi John,

Thank you for posting!

What is the detailed information on the blue screen error? Generally, it
will log the information to a dump file.

Please contact Microsoft Product Support Services by telephone so that a
dedicated Support Professional can assist you further with your request to
check the dump files.

To obtain the telephone numbers for specific technology, please review this
web site:

http://support.microsoft.com/default.aspx?scid=sz;en-us;top

If you are outside the US, you can find regional telephone support numbers
at http://support.microsoft.com.

Have a great day!

Sincerely,
Jack Wang, MCSE 2000, MCSA, MCDBA, MCSD
Microsoft Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: <helpdesk@ahml.info>
| References: <23ae01c427b9$25885060$a401280a@phx.gbl>
<uWdQfg8JEHA.2808@TK2MSFTNGP11.phx.gbl>
| Subject: Re: application crashing on TS
| Date: Wed, 21 Apr 2004 14:45:11 -0500
| Lines: 69
| Organization: AHML
| X-Priority: 3
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| X-Tomcat-NG: microsoft.public.win2000.termserv.clients
|
| Rajneesh,
|
| I looked at all of the 4097 events and none of them list the app.
|
| The sessions are usually reset right away, but I will try to see if that
is
| the app.
|
| Thanks,
| John
|
| --
| JOHN CHAMBERS
| "Rajneesh Mahajan (MSFT)" <rmahajan@online.microsoft.com> wrote in
message
| news:uWdQfg8JEHA.2808@TK2MSFTNGP11.phx.gbl...
| > Dr Watson event 4097 is generated if an app crashes. Usually the app
name
| > is
| > shown in event log (e.g. "The application, abc.exe"). Can you check
some
| > old
| > event 4097 log entries to see if they have your app's name?
| >
| > One way to check if it was your app that crashed is to use TS Manager
and
| > look at the list of processes running in that session.
| >
| > Rajneesh
| >
| > --
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > TS FAQ:
| >
http://www.microsoft.com/windows2000/community/centers/terminal/terminal_faq
mspx
| >
| >
| >
| > <helpdesk@ahml.info> wrote in message
| > news:23ae01c427b9$25885060$a401280a@phx.gbl...
| >> We have a 25 thincleints connecting to a Windows 2000
| >> Server running TS. The are set to only run a software
| >> package called PWB by Team Software Solutions
| >> (www.teamsoftwaresolutions.com) Every once and awhile the
| >> Thin clients will be just displaying a blue screen. It
| >> seems the PWB application crashed, but is is not
| >> specifically mentioned in the event log.
| >>
| >> Here is what is in the event log:
| >>
| >> Event Type: Information
| >> Event Source: DrWatson
| >> Event Category: None
| >> Event ID: 4097
| >> Date: 4/21/2004
| >> Time: 10:10:25 AM
| >> User: N/A
| >> Computer: CHICAGO
| >> Description:
| >> The application, , generated an application error The
| >> error occurred on 04/21/2004 @ 10:10:25.154 The exception
| >> generated was c0000005 at address 0045577C (<nosymbols>)
| >>
| >> Does anyone have any suggestions?
| >>
| >> Thanks,
| >> John Chambers
| >> .
| >>
| >>
| >
| >
|
|
|

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