RE: Remote Desktop Loses Connection

From: Kerry Davis (KerryDavis_at_discussions.microsoft.com)
Date: 12/08/04 

Date: Wed, 8 Dec 2004 06:31:07 -0800

Unfortunately, I haven't been able to find much in the event viewer that
looks related. There don't seem to be any logon event IDs of 538 with type
10 or anything else.

Is there any way to turn on something like verbose diagnostics logging for
Terminal Services to get some descriptive events?

As for the client experience, they are getting absolutely nothing. I've
seen this myself. The RDP client simply closes and disappears and then the
user has to launch a new session. Only seems to happen when idle for at
least a few minutes.

"Jetro CockpIT" wrote:

> Hi, Kerry
> A number of questions:
> 1. What (if anything) does the server event viewer says regarding
> disconnections?
> 2. Is there a specific error your users receive at disconnection? For
> example "Socket closed"...
>
>
>
>
>
> "Kerry Davis" wrote:
>
> > First, I hope I'm posting to the correct forum, since my TS server is W2K3.
> > We recently implemented remote desktops to our W2k3 server via RDP, but I
> > have many users complaining that their sessions are getting reset, sometimes
> > after just a few minutes of idle time.
> >
> > I've tried a number of things, like prioritizing the RDP traffic, setting
> > the registry on the server to enable keepalives and maxtcpretransmissions,
> > and I've checked the RDP connection settings on the server to make sure it's
> > not some administrative logoff. The eventviewer doesn't seem to log these
> > incidents either.
> >
> > Also, a ping -t to the server shows that ping times are healthy when
> > sessions are reset.
> >
> > Can anyone point me in the right direction here? This is really causing me
> > problems because my users are losing data when these session resets happen.
> >
> > Thanks in advance,
> > Kerry Davis
> > kdavis@precisionimaging.com

Loading