RE: Users Can Not Paste

From: Feng Mao (fengmao_at_online.microsoft.com)
Date: 09/14/04 

Date: Tue, 14 Sep 2004 12:09:03 GMT

Hi Charlie,

In my opinion, the problem is related to Wlnotify.dll. So re-apply Service
Pack 4 for Windows 2000 should be helpful. I hope that it can solve this
problem.

Have a nice day!

Thanks & Regards,

Feng Mao [MSFT], MCSE
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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| Subject: RE: Users Can Not Paste
| Date: Mon, 13 Sep 2004 14:50:01 -0700
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|
| Greetings Feng Mao
|
| The saga continues. So I have several points to make.
|
| 1. The article states that this is fixed is in SP 1. The
| TS sever has service pack 4 installed.
|
| 2. At the console, when a paste operation is attempted,
| the server *beeps*, similar to an error beep. Makes it
| sound like the operation is blocked. It does not matter
| which directory or local/network drive you are on, all
| paste operations are not allowed. The beep happens only
| at the console.
|
| 3. PK Zip cannot open/view Q252700_W2K_SP1_X86_en.exe. It
| returns an error. When the executable is functioned, it
| reports it will not install in the current service pack.
|
| Do you think I should reinstall SP4?
|
| I truly appreciate your patiences as I struggle with this
| problem.
|
| c.
|
| >-----Original Message-----
| >Hi Charlie,
| >
| >Thank you for the message!
| >
| >Yes, the article 252700 is not external published. It is
| for internal
| >reference. This is the reason that I did not include the
| link to
| >support.microsoft.com.
| >
| >I have downloaded the hot fix (file name is
| 12400_ENU_i386_zip.exe, after
| >the extraction, the file name should be
| Q252700_W2K_SP1_X86_en.exe). When
| >you use WinZip or WinRAR to open
| Q252700_W2K_SP1_X86_en.exe, you will find
| >that it includes the below files and folder:
| >Symbols - folder
| >Hotfix.exe
| >Hotfix.inf
| >Sp1.cat
| >Spmsg.dll
| >Wlnotify.dll
| >
| >I include the content of the article below:
| >
| >==========================================================
| ====
| >
| >
| >SYMPTOMS
| >========
| >
| >When you use the Cut, Copy, and Paste commands on a
| computer running the
| >Terminal Services client to copy or move files, you may
| not be able to cut,
| >copy, and paste files to or from a computer that is
| running as a Windows
| >2000 Terminal Services host.
| >
| >CAUSE
| >=====
| >
| >This issue is caused by incorrect environment variables
| that are used to
| >start Rdpclip.exe.
| >
| >RESOLUTION
| >==========
| >
| >A supported fix is now available from Microsoft, but it
| is only intended to
| >correct the problem that is described in this article.
| Apply it only to
| >computers that are experiencing this specific problem.
| This fix may receive
| >additional testing. Therefore, if you are not severely
| affected by this
| >problem, Microsoft recommends that you wait for the next
| Windows 2000
| >service pack that contains this fix.
| >
| >To resolve this problem immediately, contact Microsoft
| Product Support
| >Services to obtain the fix. For a complete list of
| Microsoft Product
| >Support Services phone numbers and information about
| support costs, visit
| >the following Microsoft Web site:
| >
| > http://support.microsoft.com/default.aspx?
| scid=fh;EN-US;CNTACTMS
| >
| >NOTE: In special cases, charges that are ordinarily
| incurred for support
| >calls may be canceled if a Microsoft Support Professional
| determines that a
| >specific update will resolve your problem. The typical
| support costs will
| >apply to additional support questions and issues that do
| not qualify for
| >the specific update in question.
| >
| >The English version of this fix should have the following
| file attributes
| >or later:
| >
| > Date Time Size File name
| > -----------------------------------------
| > 01/27/00 07:41p 53,520 Wlnotify.dll
| >
| >
| >NOTE: If you didn't install Terminal Services Client and
| run from
| >MSTSC.EXE, you can not copy/paste between sessions. You
| should install
| >Terminal Services Client from the installation point ( by
| default it is
| >located at C:\WINNT\system32\clients\tsclient) in order
| to enable
| >copy/paste operations.
| >
| >
| >STATUS
| >======
| >
| >Microsoft has confirmed that this is a problem in the
| Microsoft products
| >that are listed at the beginning of this article.
| >
| >MORE INFORMATION
| >================
| >
| >For additional information about how to install Windows
| 2000 and Windows
| >2000 hotfixes at the same time, click the article number
| below to view the
| >article in the Microsoft Knowledge Base:
| >
| > KBLink:249149.KB.EN-US: Installing Microsoft
| Windows 2000 and Windows
| > 2000 Hotfixes
| >
| >==========================================================
| ====
| >
| >So, please double check with the support professional you
| contacted to make
| >it sure that you got the correct hot fix. Or, please
| verify that you have
| >installed Windows 2000 with Server Pack 1 or later to
| avoid this issue.
| >
| >Have a nice day!
| >
| >Thanks & Regards,
| >
| >Feng Mao [MSFT], MCSE
| >Microsoft Online Partner Support
| >
| >Get Secure! - www.microsoft.com/security
| >
|
|

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