Re: licensing protocol question-I'm at the end of my rope
From: Thomas Scheff (lifestar664_at_hotmail.com)
Date: 04/12/04
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Date: Mon, 12 Apr 2004 09:06:11 -0400
On Fri, 09 Apr 2004 11:06:40 -0700, "Vera Noest [MVP]"
<vera.noest@remove-this.hem.utfors.se> wrote:
>OK, that means that you are receiving a temporary license on your
>first connection, but the issueing of the permanent license (which
>always happens on the second connection) fails.
>
>To find out the reason for this, can you anser these questions:
>* Do you get an EventID 1010 in the system log on the TS?
>* In TS Licensing Manager, can you verify that the other clients
>(that can connect) have received a permanent TS CAL?
>* Are you running XP Pro or XP Home Edition on the client that
>can't connect?
>* If XP Home, have you verified that there is a free TS CAL
>available in TS Licensing Manager?
>* If XP Pro (which should get an "Existing Windows 2000 TS CAL"),
>is this client located on the same LAN as the other clients and
>the Licensing Server, or are you connecting through a WAN?
>* If XP Pro, have you tried the solution from this KB article:
>
>323597 - Windows XP Clients Cannot Connect to a Windows 2000
>Terminal Services Server
>http://support.microsoft.com/?kbid=323597
1. I do not see event ID 1010, only 1004
I looked in the TS Licensing (start-programs-admin tools-licensing) on
the box I am trying to connect to and I see the following under
products view
per seat purchased--0
per seat allocated--186
per server allocated--3099
per server reached---123
On the box I can connect to I see this,
per seat purchased--0
per seat allocated--55
per server allocated--55
per server reached---24.
I'm running XP Pro, it's on a LAN, but the devices are not on the LAN,
but the WAN.
How do I verify there is a free TS CAL?
I'll check that articke next.
Thanks
>
> --
>Vera Noest
>MCSE, CCEA, Microsoft MVP - Terminal Server
>http://hem.fyristorg.com/vera/IT
> --- please respond in newsgroup, NOT by private email ---
>
>Thomas Scheff <lifestar664@hotmail.com> wrote in
>news:vl7d70li5umklcc62esp94q94gp2299sgj@4ax.com:
>
>> What's happeing is I can't delete the key from the registry, but
>> if I delete the MSLisencing, I guess it's a file, then I can
>> connect. This only solves the problem temporarily, when I close
>> out, the key is back, and I have to delete the file again.
>>
>>
>> On Thu, 08 Apr 2004 11:15:24 -0700, "Vera Noest [MVP]"
>> <vera.noest@remove-this.hem.utfors.se> wrote:
>>
>>>Glad that your problem is solved, Thomas!
>>>I wouldn't recommend to anyone to "delete the registry, the
>>>entire thing" to solve problems, though! I'm not sure what
>>>exactly you deleted, but deleting more than the specific keys
>>>could render your machine unbootable.
>>>
>>> --
>>>Vera Noest
>>>MCSE, CCEA, Microsoft MVP - Terminal Server
>>>http://hem.fyristorg.com/vera/IT
>>> --- please respond in newsgroup, NOT by private email ---
>>>
>>>Thomas Scheff <lifestar664@hotmail.com> wrote in
>>>news:05ma70php0hq2ff2dkqp7jprrflqjv3b2g@4ax.com:
>>>
>>>> Vera, I can't thank you enough. I deleted the registry, the
>>>> entire thing. I tried deleting the key, but couldn't, but when
>>>> I deleted the whole thing it worked.
>>>>
>>>> Thanks again. I'll be sure to give this information to anyone
>>>> else if I see them asking. Share the wealth I always say.
>>>> Thomas
>>>>
>>>>
>>>> On Wed, 07 Apr 2004 14:20:06 -0700, "Vera Noest [MVP]"
>>>> <vera.noest@remove-this.hem.utfors.se> wrote:
>>>>
>>>>>In the system log, I was wondering if you see an EventID 1010
>>>>>("cannot locate licensing server") there.
>>>>>
>>>>>I would check the TS Licensing Manager, it's possible that the
>>>>>other users are stil running on temporary licenses, and that
>>>>>you are simply the first one with an expired temporary
>>>>>license. You are running XP Pro, aren't you, not XP Home
>>>>>Edition? If you find in LS Manager that all other workstation
>>>>>have received a permanent license, then your problem seems to
>>>>>be associated with only your workstation. If that is the case,
>>>>>I would delete the license from your workstation, thereby
>>>>>forcing it to grab a new one.
>>>>>
>>>>>187614 - Removing Terminal Server Licenses from an RDP Client
>>>>>http://support.microsoft.com/?kbid=187614
>>>>>
>>>>>Check this article as well. Although the error message
>>>>>mentioned is slightly different, it has been reported to fix
>>>>>this type of problem.
>>>>>323597 - Windows XP Clients Cannot Connect to a Windows 2000
>>>>>Terminal Services Server
>>>>>http://support.microsoft.com/?kbid=323597
>>>>>
>>>>> --
>>>>>Vera Noest
>>>>>MCSE, CCEA, Microsoft MVP - Terminal Server
>>>>>http://hem.fyristorg.com/vera/IT
>>>>> --- please respond in newsgroup, NOT by private email ---
>>>>>
>>>>>Thomas Scheff <lifestar664@hotmail.com> wrote in
>>>>>news:42p870tmpgnl1pj0bgrhslt8bh0oshtum4@4ax.com:
>>>>>
>>>>>> It's WIN 2000
>>>>>> We have TS Licensing installed and activated. The other
>>>>>> admins and users can connect to this box, for some reaon I
>>>>>> can't. What do I look for in the event log, the application
>>>>>> log, system log or secirity log?
>>>>>>
>>>>>> On Wed, 07 Apr 2004 12:56:21 -0700, "Vera Noest [MVP]"
>>>>>> <vera.noest@remove-this.hem.utfors.se> wrote:
>>>>>>
>>>>>>>What OS is the Terminal Server running? W2K or 2003?
>>>>>>>Do you have a TS Licensing Server installed and activated?
>>>>>>>If not, that's the cause of the problem.
>>>>>>>If yes, have you verified that the TS can locate the LS?
>>>>>>>If yes, have you checked the status of your TS CALs in the
>>>>>>>TS Licensing Manager?
>>>>>>>Which EventIDs do you see on the TS?
>>>>>>>If the TS runs 2003, did you purchase and install TS CALs on
>>>>>>>the LS?
>>>>>>>
>>>>>>>Windows 2000 Terminal Services Licensing FAQ
>>>>>>>
>>>>>
>>>
>http://www.microsoft.com/windows2000/server/howtobuy/pricing/tsfa
>>>>>>>q .asp
>>>>>>>
>>>>>>>Windows Server 2003 Pricing and Licensing FAQ
>>>>>>>
>>>>>
>>>
>http://www.microsoft.com/windowsserver2003/howtobuy/licensing/pri
>>>>>>>c licfaq.mspx
>>>>>>>
>>>>>>> --
>>>>>>>Vera Noest
>>>>>>>MCSE, CCEA, Microsoft MVP - Terminal Server
>>>>>>>http://hem.fyristorg.com/vera/IT
>>>>>>> --- please respond in newsgroup, NOT by private email ---
>>>>>>>
>>>>>>>Thomas Scheff <lifestar664@hotmail.com> wrote in
>>>>>>>news:9bk870lm1sjogvvt9e5rrqkqkrhgsb88hl@4ax.com:
>>>>>>>
>>>>>>>> I'm running remote desktop on Windows XP which ran fine
>>>>>>>> for awhile. Now I get this error.
>>>>>>>> "The remote computer disconnected the session because of
>>>>>>>> an error in the licensing protocol. Please try connecting
>>>>>>>> to the remote computer again or contact your server
>>>>>>>> administrator."
>>>>>>>>
>>>>>>>> The Microsoft knowledge base had this to say
>>>>>>>>
>>>>>>>> "Cause: The licensing protocol handles the communication
>>>>>>>> of licensing information between your computer and the
>>>>>>>> remote computer. If there is an error in the licensing
>>>>>>>> protocol, your computer cannot be connected to the remote
>>>>>>>> computer.
>>>>>>>>
>>>>>>>> Solution: Try connecting to the remote computer again. If
>>>>>>>> you continue to receive this error message, contact the
>>>>>>>> server administrator"
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I'm the server admin, and I can't figure this out. Please
>>>>>>>> help! Where do I check to see if my license has expired?
>>>>>>>> It's such a strange problem because I can connect to other
>>>>>>>> servers in the domain, just not terminal servers.
>>>>>>>>
>>>>>>>> Please help
- Next message: Aimme Lirette MSFT: "Re: Non-Admins can't logon to 2kServer in App-Svr mode"
- Previous message: Chuck: "RE: Bug Check"
- In reply to: Vera Noest [MVP]: "Re: licensing protocol question-I'm at the end of my rope"
- Next in thread: Vera Noest [MVP]: "Re: licensing protocol question-I'm at the end of my rope"
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