Already Activated

I have a new client who had a server installed for them. It has Windows 2003
Server Enterprise Edition. When it was installed I assume a legitimate copy
was not used. Now when you hit Ctrl-Alt-Del it says it must be activated and
when I say yes to activate it says that it is already activated. I saw a post
that said to go into safe mode and replace a .dbl file with a .bak file but
the .bak file did not exist. The client has a legitimate License and CD key.
How can I activate it properly if it says it is already activated? Please
help since they are not able to work using Remote desktop and the server
disconnects users often.
.

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