Re: microsoft hotfix 289261, very slow tape drive
anonymous_at_discussions.microsoft.com
Date: 05/29/04
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Date: Fri, 28 May 2004 23:16:57 -0700
I tried the online help for support and after entering the product code they said it was an oem version and i had to go to the seller, ibm. ibm would not help me without $179 to try.
sp4 i installed more than once, and am convinced the version is not the one in the hotfix and does not work.
know anyone with server 2000 that might email me the proper file if they have it?
david
>-----Original Message-----
>Have you tried to call Microsoft? I have not heard of them ever refusing to
>support an OEM version of something especially if there is a hotfix. They
>typically don't even ask you for your product code or anything like that.
>Are you running Sp4?
>
>--
>Scott Harding
>MCSE, MCSA, A+, Network+
>Microsoft MVP - Windows NT Server
>
><anonymous@discussions.microsoft.com> wrote in message
>news:13d0601c4447b$03badaa0$a301280a@phx.gbl...
>Elijah:
>
>thanks for repsponding.
>
>Unfortunately, it goes a bit further as microsoft will not give me that
>level of support as the os was bought from ibm. ibm will not support the
>product without a fee.
>
>The hotfix was listed and downloadable 5 months ago, but link is gone and it
>tells one to contact support.
>
>SP4 lists this problem as a fix, does install a new tape.sys file, but it is
>not the version in the hotfix. Tape still runs as slow.
>
>Veritas drivers improve, but must somehow use this file as it takes 24 hours
>to backup 10gb. used to take 3.5 hrs.
>
>Anyway, all is need is the file in this posting, hoping someone might email
>it to me .
>
>thanks.
>
>david
>
>>-----Original Message-----
>>Hotfix's are provided for free, there is no charge to call in for one. An
>>engineer can determine if your problem is a hotfix and if not then at that
>>point you can determine if you would like to pay per incident to fix a
>>specific incident. If the hot fix was replaced or included in SP4 and you
>>are still having a problem after successfully installing SP4 your problem
>>probably extends beyond a hotfix.
>>
>>--
>>Elijah Landreth [MSFT]
>>Enterprise Platform Support
>>
>>This posting is provided "AS IS" with no warranties, and confers no rights.
>>"david stroebe" <stroebe@pacbell.net> wrote in message
>>news:13d3001c44431$e960ad90$a501280a@phx.gbl...
>>i need a file that was downloadable (hotfix) from microsoft a few months
>ago
>>but now they took the link off and want one to pay for this.
>>
>>It is windows 2000 server tape.sys in \system32\drivers
>>
>>The version in the hotfix is 5.0.2195.5988 dated 8/20/2002
>>
>>Microsoft says it is in SP4, but there is a different version that does not
>>fix the problem.
>>
>>If someone could email me this file or direct me to where i might find it i
>>would appreciate it.
>>
>>d stroebe
>>
>>
>>.
>>
>
>
>.
>
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