Re: Status Update - "Out of Paper" - HELP!
- From: n_martin999 <n_martin999@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 6 Mar 2006 07:38:27 -0800
Hello Alan,
I have the same problem, the printer spooler is Windows 2000 server
after 30 minutes, the spooler runs again corretly. I have maximun 10 unused
tcpip ports.
is it possible to change SNMP timeout?
regards
"Alan Morris [MSFT]" wrote:
that's most likely the issue. Make sure that you delete any unused Standard.
Tcpip ports on the server. Particularly those ports for printers that do
not exist any longer. Standard TCP Port polls each port for status. When
it gets to a port that is not on the network it will wait for the SNMP
timeout. I believe this is 30 seconds. Add 10 ports and you have just
added 300 seconds to the polling delay as Standard Port marches through the
port list.
Delete the unused ports first, it helps.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
<bazooka-joe@xxxxxxxxxxx> wrote in message
news:1137540657.545127.91010@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
bazooka-joe@xxxxxxxxxxx wrote:
Background:
I've got 6 Windows 2000 (sp4) print servers here. Four of them are
officially "Highly-Reliable". We only use PostScript and UNIDRV-based
drivers, only version 3 "User Mode" drivers, only Standard TCP/IP ports
and no odd-ball printers (i.e. no inkjets, plotters, multi-function
devices, label writers, etc). In short, these four print servers are
hosting a couple hundred HP LaserJets and Xerox Phasers apiece. For
the most part these four run flawlessly and have for about 3 and a half
years now. The other two we call "legacy" print servers and they house
all the monolithic driver engines (like PCL, HPD, etc), version 2
kernel mode (NT4) drivers, LPR and other non-standard ports/port
monitors; and all the 'odd-ball' printers I mentioned before. We also
stick problematic drivers known to have incompatibilities or problems
here.
My Issue:
All six of these print servers from time to time will experience a
hiccup of sorts. When a printer runs out of paper or perhaps, suffers
a paper jam, the print server will update the status on the queue
without a problem. And you can see right there in the spooler the
printer is listed as "Out of Paper" in the status column. Usually when
the printer is back online the status goes back to "Ready". But every
once in awhile, it doesn't. It stays "Out of Paper" or "Paper Jam" or
or maybe just "Offline". When that happens the print server will not
send jobs to the printer. They just build up in the queue.
Bounce the spooler service and the status updates fine. Then you can
print.
Why? And how can I fix it?
I may have found an answer:
http://support.microsoft.com/default.aspx?scid=kb;en-us;835933
Haven't tried it yet. Looks like there's a hotfix for Windows 2003,
while Windows 2000 servers are stuck needing to perform the
'workaround'.
:Bazooka-Joe
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