Re: Print Server - unwanted Dialog upon error

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From: Alan Morris\(MSFT\) (alanmo_at_online.microsoft.com)
Date: 11/03/04 

Date: Wed, 3 Nov 2004 10:03:12 -0800

What is the port type for this printer?

To disable popups on the server

  1.. Start Registry Editor (Regedit.exe) and locate the following subkey:
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Provider
  2.. Edit the following information:
  Value Name: RetryPopup Data Type: REG_DWORD Value: 0 to disable popup; 1
to enable popup (default is 1 on Win2k , 0 on XP) 

-- 
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Gerry Hickman" <gerry1uk@netscape.net> wrote in message
news:ecdSQTZwEHA.3276@TK2MSFTNGP15.phx.gbl...
> Hi,
>
> I have a number of HP JetDirect printers (LJ2100, LJ2200, LJ2300) and a
> Win2000 print server. Everything is on defaults and works as expected most
> of the time. However, yesterday a user's job caused an error printing to
the
> LJ2200 and prevented other users' jobs from being processed on that
printer.
> The user could not delete the failed job.
>
> I eventually went to the print server, logged on, and was greeted by a
> dialog explaining an error had occurred and asking if I wanted to "retry"
or
> "cancel". I chose "retry" and the job printed correctly and then
everything
> was working again.
>
> The problem is, that user interaction should NOT be needed on a server.
It's
> no good throwing up a dialog on a machine that no one ever logs in to! My
> questions are:
>
> 1. Is this dialog a Windows 2000 "feature", or was it caused by HPs LJ2200
> driver?
> 2. Why was no error written to the event log?
>
> -- 
> Gerry Hickman
> SSRU SysAdmin
>
>

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