Re: Printing Weirdness - Please HELP

From: Bruce Sanderson (bsanders_at_junk.junk)
Date: 06/18/04 

Date: Thu, 17 Jun 2004 19:55:18 -0700

I suggest cleaning all the printer drivers off the client computers (see
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm), then adding the
Network Printer again. 

-- 
Bruce Sanderson MVP Printing
It is perfectly useless to know the right answer to the wrong question.
"shannon" <anonymous@discussions.microsoft.com> wrote in message 
news:1db8201c454b9$14318890$a601280a@phx.gbl...
> Somebody please HELP!
>
> Suddenly this morning a handful of users cannot print
> using their Office applications (IE, Word, Excel,
> PowerPoint, Outlook) but they CAN print using wordpad or
> adobe reader or other such apps.
>
> The printers are connected to the network, and then there
> is a Windows 2000 Server with a bunch of Standard TCP
> Ports, each pointing to one of the printers.
>
> The clients then connect to the printers via the server.
> For example:  we would run the Add Printer Wizard and
> either browse for the printer (in which case the printer
> shows up as shared from the server) or simply type
> \\servername\printersharename
>
> If we go the client workstation and create the Standard
> TCP Port directly on that workstation, then add a "local"
> printer using that port and install the drivers directly
> on the workstation the client can print without any
> problems.
>
> Also - if we do this at the client workstation's command
> prompt:
> --net use lpt1: \\servername\printersharename
> --dir > lpt1
> The job will print.
>
> It's just when the printer is added via the server that
> the problem appears - the user can print from wordPAD, but
> when they open up Word and submit the job (via file|print
> or via the button on the toolbar - doesn't matter) it
> hangs halfway through spooling and never goes anywhere.
> The job just sits in the queue when viewed from the
> server - status is "spooling"
>
> If anyone can help it would be great - tomorrow is
> supposed to be my day off!  hehe
>
> TIA,
> Shannon