RE: Printing number of copies doesn't work on xp pro
From: Jason Hall [MSFT] (v-jashal_at_online.microsoft.com)
Date: 05/20/04
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Date: Thu, 20 May 2004 13:44:57 GMT
--------------------
Date: Wed, 19 May 2004 16:32:14 -0700
From: Warren Bell <wjbell@belletc.net>
Subject: Printing number of copies doesn't work on xp pro
I have XP pro and a Brother MFC 3420C Printer/scanner/fax/copier.
Everything worked fine up until I tried to print today.
If I'm in Word, or anything on this system, when I go to File > Print
and put in any number of copies for it to print, it only prints one copy.
This happens in Word as well as my Browser (mozilla) so I know it's not
spacific to a certain program.
I also got the latest drivers for my printer and installed them as well
as going to windows update and installed any new updates.
This /has/ to be somthing with the printing system in windows that
somehow got messed up.
Also, if I'm in Word and just hit the print icon on the toolbar a number
of times it will add the number of copies to the print job icon in the
taskbar, and it will print multiple copies. But when I choose the
number of copies from the print dialog box it just shows one document in
the taskbar print icon.
Any ideas where to look to fix this?
-------------------------
There are in-box drivers for the Brother MFC-3900 that may work for your
3420. On the Advanced tab of the printer properties, you can install a "New
driver" and select to use it instead. In-box drivers are generally VERY
stable, and are good to test with when troubleshooting printing problems.
Check the
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors"
registry key for third-party monitors.
Remove any non-default monitors (NOTE: Do not remove the HP Master Monitor
if it exists, make sure it is upgraded to version 4.2)
The default port monitors are:
- AppleTalk Printing Devices (When Services for Macintosh is installed)
- BJ Language Monitor
- Local Port
- PJL Language Monitor
- Standard TCP/IP Port
- USB Monitor
- Windows NT Fax Monitor (when applicable)
As another troubleshooting step, you might want to try setting the Printer
Driver Spool Settings to "Print Directly to Printer"
1. Right-click the printer, and then click Properties.
2. Click the Advanced tab
3. Click to select "Print Directly to Printer"
I hope that some of this helps.
-- ~~ JASON HALL ~~ ~ Performance Support Specialist, ~ Microsoft Enterprise Platforms Support ~ This posting is provided "AS IS" with no warranties, and confers no rights. ~ Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm ~ Note: For the benefit of the community-at-large, all responses to this message are best directed to the newsgroup/thread from which they originated.
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