Re: "Safely remove hardware" icon is missinbg


Hi John,

Thank you for the link! I did download the hotfix and I'm keeping it
until/ if I decide to try installing it. Microsoft assigned a support
technician to walk me through any subsequent problems I may have, but
I am just still too worried to install the hotfix right now, in case I
get some sort of memory dump error and can't even email. In any case,
Microsoft are coming through really well for me. I'm pleasantly
surprised!

Meanwhile, I'll check out this link you provided. Many, many thanks
to you, again!

Gail


On Mon, 20 Mar 2006 15:02:07 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:

I think you should download the hotfix and keep it in a safe place in
case you want to install it at a later date, it could come in handy. If
you experience data loss on the drive when you unplug it the fix will be
on hand for you to install. Hats off to Microsoft for the service they
provided to help with your problem.

You can also check this Western Digital Spindown utility and see if you
can use with your model of drive, it might serve the purpose.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1272&p_created=1094665193

Thanks for the follow up!

John

Jyeshta wrote:

Microsoft did reply, and they uploaded the hotfix, free of charge, to
a webpage for me to download. But they warn that it has not been
fully tested and that I should back up everything first before I
install it. I don't think I'm going to install it, in that case.
I've been having enough problems with my pc.

Again, John, thank you *so much* for all your help. I'm not very well
versed in the troubleshooting of computer problems, so your help was
invaluable.

Best wishes,
Gail

On Fri, 17 Mar 2006 14:25:32 -0600, Jyeshta <whatever@xxxxxxxxxxxxxxx>
wrote:


Yes, I will. Thank you so much, John!

Gail


On Fri, 17 Mar 2006 14:54:41 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:


Let us know what their answer is, whether or not they will still supply
the hotfix free of charge.

John

Jyeshta wrote:

Hi John,

I wrote to the "contact us" form on the Microsoft website. I hope
that is the right place - I didn't see any options for writing
specifically to request a hotfix. Again, thank you so much!

Gail


On Thu, 16 Mar 2006 20:38:34 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:



It seems to me that the dingbats at WD should have known this... they
claim it is a known issue... their drives after all, and they suggested
that you search MSKB for the answer! Rotten tech support to say the least.

A Western Digital USB hard drive is not shown in the "Safely Remove
Hardware" function under Windows 2000.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1411&p_created=1138640655&p_sid=WDyGZE2i&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTUzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1zZWFyY2hfZm5sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9U2FmZWx5IFJlbW92ZSBIYXJkd2FyZQ**&p_li=&p_topview=1

Or Microsoft page here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;841880&Product=win2000

You need to contact MS to get a hotfix.

John

Jyeshta wrote:



Hi John,

When I get to the window that asks what device I want to remove, the
space is blank and I can't proceed ahead. I'm stumped. I checked
Properties on both partitions (drive is partitioned and no single
device shows up in Explorer) and there's nothing on any of the tabs to
indicate the unplug option or icon. So I guess I'm out of luck. The
only way I have to unplug the external drive now is to shut the
computer off, which I hate doing because then certain updates need to
be reinstalled all over again, so obviously, there's something wrong
with Windows 2000 on my computer.

Any other suggestions would be greatly welcomed, and I thank you so
much for all your help.

Gail


On Thu, 16 Mar 2006 14:41:47 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:




No, you just have to chose the "Unplug/Eject" option. It's going to
look almost identical as the rundll32 methot but you will run through a
few screens before you get to the end. Lifted from a Microsoft page:

To unplug or eject devices

1. Open Add/Remove Hardware in Control Panel.

2. Click Next, click Uninstall/Unplug a device, and then click Next.

3. Click Unplug/Eject a device, and then click Next.

4. Select the device you want to unplug or eject, and then click Next.

5. Click Next to confirm that you want the device unplugged or ejected.

6. Click Finish.

Important
? It is important to use the Add/Remove Hardware wizard before
physically unplugging a device to avoid data loss or other serious
malfunctions of the computer or device.

Notes
? To open a Control Panel item, click Start, point to Settings, click
Control Panel, and then double-click the appropriate icon.

? If you frequently need to unplug the device, be sure the Show
Unplug/Eject icon on the taskbar check box is selected in the Completing
the Add/Remove Hardware Wizard page. The next time you want to unplug or
eject the device, you can use the icon on the taskbar instead of the
Add/Remove Hardware wizard.

? To reinstall the device, connect the device to the appropriate slot or
port.

End

You can always click cancel at any point to exit the Hardware Wizzard
without changes. Remember that the drive should be plugged in in order
to make it to the last steps.

Another thing to verify is with the drive plugged in right click the
drive in Windows Explorer and check the "Properties" to see what options
are available there.

John

Jyeshta wrote:



Hi John,

I'm kind of afraid to try the Add/Remove method for fear I'll mess
something up. I take it I would be removing the external drive, which
is the only USB device I have? Many, many thanks.

Gail


On Wed, 15 Mar 2006 14:22:59 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:





Usually the icon appears in the Systray, next to the clock. Try via the
Control panel Add/Remove hardware and try ejecting it there and see if
things change.

Jyeshta wrote:





Hi John,


On Tue, 14 Mar 2006 17:50:35 -0400, John John <audetweld@xxxxxxxxxxx>
wrote:






Try runnign this command (Start>Run):

RUNDLL32 SHELL32.DLL,Control_RunDLL hotplug.dll

That should open the hotplug.dll. Then make sure that "Show
Unplug/Eject icon on the taskbar" is checked.



I did this, and the item was already checked. Where does the icon
appear, on the SysTray, Taskbar, or the expandable little row of icons
to the left of the Taskbar? I'll check all three next time I plug in
the external drive, but I thought I already had checked everywhere for
it. Thank you so much, again. I'll plug in the drive and check for
the icon and try your alternate method ASAP and post back my results.

Thank you!

Gail







If that doesn't work go
through the Control Panel Add/Remove Hardware and select the
"Uninstall/Unplug a device" option and follow right through to the last
screen, there you will be shown an option to have the icon in the
taskbar. Tip: If you use the Add/Remove hardware option, you have to
have something to unplug in order to make it to the last screen where
the option can be unabled. Using the rundll32 method opens the
hotplug.dll even if no devices are attached.

John

Jyeshta wrote:





Hi,

I have an external USB hard drive but the "Safely Remove Hardware"
icon is missing from System Tray even after rebooting. How would I
get that back? I really don't want to damage my external drive.

Western Digital, the hard drive's manufacturer suggested searching the
Microsoft Knowledge Base but my search didn't yield any results.

Running Windows 2000 Pro with all service packs and critical updates.
Thank you so much to anyone who could offer some advice.

Gail




.

Relevant Pages

  • Re: "Safely remove hardware" icon is missinbg
    ... mainstream support so I'm not sure if these hotfixes are still available ... their drives after all, and they suggested ... indicate the unplug option or icon. ... and then double-click the appropriate icon. ...
    (microsoft.public.win2000.new_user)
  • Re: "Safely remove hardware" icon is missinbg
    ... their drives after all, and they suggested ... indicate the unplug option or icon. ... Open Add/Remove Hardware in Control Panel. ... and then double-click the appropriate icon. ...
    (microsoft.public.win2000.new_user)
  • Re: "Safely remove hardware" icon is missinbg
    ... their drives after all, and they suggested that you search MSKB for the answer! ... indicate the unplug option or icon. ... Open Add/Remove Hardware in Control Panel. ...
    (microsoft.public.win2000.new_user)
  • Re: "Safely remove hardware" icon is missinbg
    ... their drives after all, and they suggested ... indicate the unplug option or icon. ... Open Add/Remove Hardware in Control Panel. ... and then double-click the appropriate icon. ...
    (microsoft.public.win2000.new_user)
  • Re: "Safely remove hardware" icon is missinbg
    ... their drives after all, and they suggested ... indicate the unplug option or icon. ... Open Add/Remove Hardware in Control Panel. ... and then double-click the appropriate icon. ...
    (microsoft.public.win2000.new_user)