RE: error 691

From: Nimai Sood (Sood_at_discussions.microsoft.com)
Date: 11/13/04

  • Next message: Raj: "Cannot minimise or maximise" 
    Date: Sat, 13 Nov 2004 05:10:02 -0800

    This error can occur if you use a bad username or password; remember in most
    instances the password is case-sensitive - you will not see the password, so
    if CAPS LOCK is not the way you expect it, you may have a problem with
    upper/lower-case. It may also occur if there is a problem with your service
    provider's access equipment, or on a 'bad' connection where the modem is
    retraining.

    1. Verify the UN and PASS is correct. Correct case, correct spacing, just
    plain correct, and correct realms if the site requires realms authentication.

    2. Make sure that they are supposed to be using realms auth and are
    using/not using it correctly.

    3. If this is Windows NT, make sure that nothing is typed in the DOMAIN
    field of the username/password/domain box.

    4. Make sure that logon to network is not checked in the connectoid
    properties.

    5. Reboot the computer and try again.

    6. Delete all of the pwl files and reboot.

    ****[THE FOLLOWING IS DONE AT YOUR OWN RISK]****

    7. Start -> Run -> REGEDIT, DisablePwdCaching string value in the following
    registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\
    Policies\Network
    If password caching is disabled, the DisablePwdCaching string value has a
    value data of 1. To enable password caching, change the value data to "0"
    (without quotation marks). If the DisablePwdCaching value does not exist,
    add this value with a data value of 0 to the registry key listed above. The
    DisablePwdCaching key is case sensitive.

    "easymav" wrote:

    > can't log on. error 691
    >
    > Thanks Ed
    >
    >
    >

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