Re: Cable Modem Issue

It is my understanding that both of these tests have been done. Can the
signal strength be fine at one time and reduce significantly later on? I
have DSL and I do occassional lose my internet, but is not very often, maybe
4-5 times a year. And, even then, usuallly due to weather conditions. I
know three people with Comcast and all have had connection issues at one time
or another.


"Jay Somerset" wrote:

> As a former Comcast customer, the symptoms sound very much like a problem I
> had with a marginal signal from Comcast. The cable modem night be at fault,
> but the symptoms point to the modem "losing" the signal intermittently.
>
> When the tech came out, did he do a complete signal strength check? Outside
> at the box, and inside at the modem?
>
>
>
> On Tue, 29 Nov 2005 17:23:06 -0800, "David Langschied"
> <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
>
> >
> >
> > "Kenneth" wrote:
> >
> > > On Mon, 28 Nov 2005 22:14:50 -0500, "Lanwench [MVP -
> > > Exchange]"
> > > <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
> > > wrote:
> > >
> > > >
> > > >
> > > >In news:0136D10D-4A58-4BA0-AD37-02B118CE06B2@xxxxxxxxxxxxx,
> > > >David Langschied <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
> > > >> I have a friend who has a cable modem for inernet access. He loses
> > > >> the connection once every 1-2 weeks. He has to power cycle his modem
> > > >> every time this happens. The cable company (COMCAST) has told him
> > > >> that is his router, so last week I changed routers for him and, six
> > > >> days later, he loses his connection again. The cable company seems
> > > >> to be leading him around. I thought maybe somebody out on this board
> > > >> might be familiar with the problem. It has become a real sore spot
> > > >> with this guy. Any ideas?
> > > >
> > > >Does power-cycling the modem itself (and not the router) fix this? When this
> > > >happens (Internet outage) can he still ping the router's LAN IP/work
> > > >normally on his own network?
> > > >If this is happening with two routers, it really sounds like they're just
> > > >passing the buck. See if you can escalate the call. .... your friend should
> > > >buy you a nice bottle of wine for this, btw. ;-)
> > > >
> > >
> > > Howdy,
> > >
> > > I had similar problems with my Comcast supplied cable modem.
> > >
> > > I called, insisted that it was a modem problem, and they
> > > sent a gentleman out with a new modem within a day.
> > >
> > > All the best,
> > > --
> > > Kenneth
> > >
> > > If you email... Please remove the "SPAMLESS."
> > >
> > I am pretty sure has said that he had the LAN still. Every time that he
> > called them the process included turning everything off modem and router.
> > Then booting modem and then router. I have been assuring him that the modem
> > was probably the problem.
> >
> > He had a Comcast tech to his house and the guy replaced the modem, but for
> > some reason he indicated that the modem was not the problem and switched them
> > back. I was not there so I cannot vouch for anything that actually happened.
> >
> >
> > They called him yesterday and told him that for $150 plus a $10 a month
> > increase they would supply him with a modem/router.
> >
> > I have one more nugget of info that does seem strange. He lost his
> > connection again tonight. He started up the PC and immediately got onto the
> > internet and went to his e-mail. After a couple of minutes, no internet. He
> > repaired his connection on the desktop no problem. Tried to get on, no
> > internet. Rebooted his PC, the internet works. I do not know where this
> > could possibly fit into the existing situation, but I wantd to get it out
> > there in case it has any bearing on the issue.
> >
> > Thanks!
>
> --
> Jay.
> (remove dashes for legal email address)
>
.

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