Re: Cable Modem Issue
- From: "David Langschied" <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 30 Nov 2005 08:09:03 -0800
I have not had him use the ping command. He is not a well versed user. I
have told him to call me the next time and do nothing until I get there.
Using ping is good idea. It will certainly give me info that I don't
currently have.
"Lanwench [MVP - Exchange]" wrote:
>
>
> In news:A7418574-517D-46E9-AD52-E8F04702A122@xxxxxxxxxxxxx,
> David Langschied <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
> > "Kenneth" wrote:
> >
> >> On Mon, 28 Nov 2005 22:14:50 -0500, "Lanwench [MVP -
> >> Exchange]"
> >> <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
> >> wrote:
> >>
> >>>
> >>>
> >>> In news:0136D10D-4A58-4BA0-AD37-02B118CE06B2@xxxxxxxxxxxxx,
> >>> David Langschied <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
> >>>> I have a friend who has a cable modem for inernet access. He loses
> >>>> the connection once every 1-2 weeks. He has to power cycle his
> >>>> modem every time this happens. The cable company (COMCAST) has
> >>>> told him that is his router, so last week I changed routers for
> >>>> him and, six days later, he loses his connection again. The cable
> >>>> company seems to be leading him around. I thought maybe somebody
> >>>> out on this board might be familiar with the problem. It has
> >>>> become a real sore spot with this guy. Any ideas?
> >>>
> >>> Does power-cycling the modem itself (and not the router) fix this?
> >>> When this happens (Internet outage) can he still ping the router's
> >>> LAN IP/work normally on his own network?
> >>> If this is happening with two routers, it really sounds like
> >>> they're just passing the buck. See if you can escalate the call.
> >>> .... your friend should buy you a nice bottle of wine for this,
> >>> btw. ;-)
> >>>
> >>
> >> Howdy,
> >>
> >> I had similar problems with my Comcast supplied cable modem.
> >>
> >> I called, insisted that it was a modem problem, and they
> >> sent a gentleman out with a new modem within a day.
> >>
> >> All the best,
> >> --
> >> Kenneth
> >>
> >> If you email... Please remove the "SPAMLESS."
> >>
> > I am pretty sure has said that he had the LAN still. Every time that
> > he called them the process included turning everything off modem and
> > router. Then booting modem and then router. I have been assuring him
> > that the modem was probably the problem.
> >
> > He had a Comcast tech to his house and the guy replaced the modem,
> > but for some reason he indicated that the modem was not the problem
> > and switched them back. I was not there so I cannot vouch for
> > anything that actually happened.
> >
> >
> > They called him yesterday and told him that for $150 plus a $10 a
> > month increase they would supply him with a modem/router.
> >
> > I have one more nugget of info that does seem strange. He lost his
> > connection again tonight. He started up the PC and immediately got
> > onto the internet and went to his e-mail. After a couple of minutes,
> > no internet. He repaired his connection on the desktop no problem.
> > Tried to get on, no internet. Rebooted his PC, the internet works.
> > I do not know where this could possibly fit into the existing
> > situation, but I wantd to get it out there in case it has any bearing
> > on the issue.
> >
> > Thanks!
>
> Without knowing exactly what happened, it's really hard to help here.
> Your friend needs to learn how to use the ping command to test
> connectivity....
>
> First, ipconfig /all
>
> Then, ping the default gateway.
>
> Then, ping his DNS server IP.
>
> Then, ping www.google.com or similar.
>
> Need to find out where it fails - and of course, none of this will be useful
> until he has problems again.
>
>
>
.
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