Re: Cable Modem Issue



In news:A7418574-517D-46E9-AD52-E8F04702A122@xxxxxxxxxxxxx,
David Langschied <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
> "Kenneth" wrote:
>
>> On Mon, 28 Nov 2005 22:14:50 -0500, "Lanwench [MVP -
>> Exchange]"
>> <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>>
>>>
>>>
>>> In news:0136D10D-4A58-4BA0-AD37-02B118CE06B2@xxxxxxxxxxxxx,
>>> David Langschied <DavidLangschied@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
>>>> I have a friend who has a cable modem for inernet access. He loses
>>>> the connection once every 1-2 weeks. He has to power cycle his
>>>> modem every time this happens. The cable company (COMCAST) has
>>>> told him that is his router, so last week I changed routers for
>>>> him and, six days later, he loses his connection again. The cable
>>>> company seems to be leading him around. I thought maybe somebody
>>>> out on this board might be familiar with the problem. It has
>>>> become a real sore spot with this guy. Any ideas?
>>>
>>> Does power-cycling the modem itself (and not the router) fix this?
>>> When this happens (Internet outage) can he still ping the router's
>>> LAN IP/work normally on his own network?
>>> If this is happening with two routers, it really sounds like
>>> they're just passing the buck. See if you can escalate the call.
>>> .... your friend should buy you a nice bottle of wine for this,
>>> btw. ;-)
>>>
>>
>> Howdy,
>>
>> I had similar problems with my Comcast supplied cable modem.
>>
>> I called, insisted that it was a modem problem, and they
>> sent a gentleman out with a new modem within a day.
>>
>> All the best,
>> --
>> Kenneth
>>
>> If you email... Please remove the "SPAMLESS."
>>
> I am pretty sure has said that he had the LAN still. Every time that
> he called them the process included turning everything off modem and
> router. Then booting modem and then router. I have been assuring him
> that the modem was probably the problem.
>
> He had a Comcast tech to his house and the guy replaced the modem,
> but for some reason he indicated that the modem was not the problem
> and switched them back. I was not there so I cannot vouch for
> anything that actually happened.
>
>
> They called him yesterday and told him that for $150 plus a $10 a
> month increase they would supply him with a modem/router.
>
> I have one more nugget of info that does seem strange. He lost his
> connection again tonight. He started up the PC and immediately got
> onto the internet and went to his e-mail. After a couple of minutes,
> no internet. He repaired his connection on the desktop no problem.
> Tried to get on, no internet. Rebooted his PC, the internet works.
> I do not know where this could possibly fit into the existing
> situation, but I wantd to get it out there in case it has any bearing
> on the issue.
>
> Thanks!

Without knowing exactly what happened, it's really hard to help here.
Your friend needs to learn how to use the ping command to test
connectivity....

First, ipconfig /all

Then, ping the default gateway.

Then, ping his DNS server IP.

Then, ping www.google.com or similar.

Need to find out where it fails - and of course, none of this will be useful
until he has problems again.


.

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