Can't access resources at remote site

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I have a users workstation that accesses resources at a remote site.
Basically we have a file server here on sight and one at our disaster
site. We failed over to our disaster site and ran the necessary scripts
to kick off our failover software, so basically the users service went
uninterupted. All workstations have a persistent route to the machines
at the disaster site. Everything is working fine except for one
workstation. This workstation can't find the resource (or anything at
the disaster site). If we give the user a DCHP leased address they can
access resources at the disaster site. If you do a tracert by hostname
it fails (host not found), but it works with the IP address. Everything
is a class B subnet. On site our addresses are 10.1.100.*, the DCHP
leased addresses are 10.1.4.*, the Disaster site adresses are 10.2.*.*
..

Any ideas why this workstation is having this problem with the hard
coded address (and leaving it at DHCP is not an option---has to do with
direct connection to certain financial institutions)...

Thanks

.

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