Re: Difficult Problem - Internet Access Issue

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I had to email my ISP they dont have that info posted on their website. I
will get back to you when Ihave tested that.

Question: If that doe snot work then what?

Thank you very much for your help. I appreciate it greately.

"Pegasus (MVP)" wrote:

> Ask your ISP. Some ISPs publish their DNS address on their
> web page.
>
>
> "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:65ADB72C-4D77-4D13-A54D-4BE8641FE192@xxxxxxxxxxxxxxxx
> > Tried 192.168.1.1 Didn't work
> > Tried the NS1 IP for the ISP's webiste domain is that what you mean? That
> > did not work either. If that is not the correct IP then how do I find out
> > what my ISP's DNS IP is?
> >
> > "Pegasus (MVP)" wrote:
> >
> > > You have several options:
> > > - Set the DSN values of the bad machine the same way
> > > as for the good machine.
> > > - Add 192.168.1.1 as the second DNS address on the bad machine.
> > > - Add aaa.bbb.ccc.ddd as the second DNS address on the bad
> > > machine, where aaa.bbb.ccc.ddd is the IP address of your ISP's
> > > domain name server.
> > >
> > > "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:66F97CDB-BADD-43DB-BBB5-1DBF2F109443@xxxxxxxxxxxxxxxx
> > > > Can sucessfully ping ALL IP's from both good and bad machines
> > > > CAN NOT ping FQDN for google on Bad machine.
> > > > I get "Unknown host www.google.com."
> > > >
> > > > Sounds like a resolution problem - what's the fix for that?
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > Your tests prove that both machines can successfully
> > > > > ping your default gateway (presumably your router).
> > > > > This means that there is nothing wrong with the TCP/IP
> > > > > stack, the network adapters, cabling, and the router
> > > > > ports.
> > > > >
> > > > > Here are the next tests I would run:
> > > > > - Ping the good machine from the bad machine and
> > > > > vice versa, observing the network adapter status
> > > > > panels.
> > > > > - Ping this address from each machine: 66.102.7.99 (Google).
> > > > > - Ping www.google.com from each machine.
> > > > >
> > > > > What do you get in each case?
> > > > >
> > > > >
> > > > > "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:4F4982CA-2A07-409E-B9E1-0CA5FC4CAAF8@xxxxxxxxxxxxxxxx
> > > > > > OK -
> > > > > > Changed NICs already - same results on both.
> > > > > > Just Changed Cable & Hub port - Same
> > > > > > No Firewall installed
> > > > > > Ping Output:
> > > > > >
> > > > > > Pinging 192.168.1.1 with 32 bytes of data: - GOOD MACHINE Auto &
> Full
> > > > > Duples
> > > > > > only options Set to Auto
> > > > > >
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > >
> > > > > > Ping statistics for 192.168.1.1:
> > > > > > Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> > > > > > Approximate round trip times in milli-seconds:
> > > > > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > > > > >
> > > > > > Pinging 192.168.1.1 with 32 bytes of data: - BAD MACHINE Set to 10
> > > Halft
> > > > > > Duplex
> > > > > > (NOTE: Sometimes I get a couple of Request Timeouts here)
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > > Reply from 192.168.1.1: bytes=32 time<10ms TTL=150
> > > > > >
> > > > > > Ping statistics for 192.168.1.1:
> > > > > > Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
> > > > > > Approximate round trip times in milli-seconds:
> > > > > > Minimum = 0ms, Maximum = 0ms, Average = 0ms
> > > > > >
> > > > > > "Pegasus (MVP)" wrote:
> > > > > >
> > > > > > > In just about all cases, your type of problem is caused
> > > > > > > by a firewall. Now I know that you said you don't have
> > > > > > > one but I have to state this observation regardless. ZoneAlarm,
> > > > > > > for example, is notorious for blocking pings even when
> > > > > > > disabled. Uninstallation seems to be required to get things
> > > > > > > going.
> > > > > > >
> > > > > > > Your IP settings look fine. Here is what I would do:
> > > > > > > - Set the network adapter speed to 10 MBits/s half duplex
> > > > > > > on both PCs during the tests.
> > > > > > > - Open the network adapter status display on both machines
> > > > > > > so that I can observe the packet counters.
> > > > > > > - Ping 192.168.1.1 on the good machine. The packets must
> > > > > > > be visible on the status display.
> > > > > > > - Ping 192.168.1.1 on the bad machine. The packets must
> > > > > > > be visible on the status display.
> > > > > > > - If not then I would uninstall and re-install the TCP/IP
> protocol,
> > > > > > > change the network cable, replace the network adapter,
> > > > > > > change the hub/switch port.
> > > > > > >
> > > > > > > "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > news:06E095BF-7BA3-4960-ABDC-BA2B4F30695A@xxxxxxxxxxxxxxxx
> > > > > > > > Windows 2000 IP Configuration - GOOD MACHINE
> > > > > > > > Host Name . . . . . . . . . . . . : mce5-Laptop
> > > > > > > > Primary DNS Suffix . . . . . . . :
> > > > > > > > Node Type . . . . . . . . . . . . : Broadcast
> > > > > > > > IP Routing Enabled. . . . . . . . : No
> > > > > > > > WINS Proxy Enabled. . . . . . . . : No
> > > > > > > > Ethernet adapter Local Area Connection 2:
> > > > > > > > Connection-specific DNS Suffix . :
> > > > > > > > Description . . . . . . . . . . . : 3Com Megahertz 10/100 LAN
> > > CardBus
> > > > > PC
> > > > > > > > Card #2
> > > > > > > > Physical Address. . . . . . . . . : 00-50-DA-D2-53-DC
> > > > > > > > DHCP Enabled. . . . . . . . . . . : No
> > > > > > > > IP Address. . . . . . . . . . . . : 192.168.1.107
> > > > > > > > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > > > > > > > Default Gateway . . . . . . . . . : 192.168.1.1
> > > > > > > > DNS Servers . . . . . . . . . . . : 192.168.1.105
> > > > > > > >
> > > > > > > > Windows 2000 IP Configuration - BAD MACHINE
> > > > > > > > Host Name . . . . . . . . . . . . : brooks
> > > > > > > > Primary DNS Suffix . . . . . . . :
> > > > > > > > Node Type . . . . . . . . . . . . : Broadcast
> > > > > > > > IP Routing Enabled. . . . . . . . : No
> > > > > > > > WINS Proxy Enabled. . . . . . . . : No
> > > > > > > > Ethernet adapter Local Area Connection 2:
> > > > > > > > Connection-specific DNS Suffix . :
> > > > > > > > Description . . . . . . . . . . . : D-Link DFE-530TX+ PCI
> Adapter
> > > > > > > > Physical Address. . . . . . . . . : 00-50-BA-5D-C8-92
> > > > > > > > DHCP Enabled. . . . . . . . . . . : No
> > > > > > > > IP Address. . . . . . . . . . . . : 192.168.1.112
> > > > > > > > Subnet Mask . . . . . . . . . . . : 255.255.255.0
> > > > > > > > Default Gateway . . . . . . . . . : 192.168.1.1
> > > > > > > > DNS Servers . . . . . . . . . . . : 198.162.1.105
> > > > > > > >
> > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > >
> > > > > > > > >
> > > > > > > > > "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > > > news:4F6F46E3-9572-4A1A-8C1D-FC9E8DC14CD7@xxxxxxxxxxxxxxxx
> > > > > > > > > > I have a client who has an HP Pavilion 531W that
> originally
> > > had XP
> > > > > > > Home.
> > > > > > > > > The
> > > > > > > > > > machine was so clogged with spyware that I had no choice
> but
> > > to
> > > > > run a
> > > > > > > > > > destructive restore from the hard drive.
> > > > > > > > > >
> > > > > > > > > > The destructive restore did not solve the performance
> problems
> > > and
> > > > > I
> > > > > > > > > thought
> > > > > > > > > > perhaps the spyware (1000's + incidents) may have
> corrupted
> > > the
> > > > > > > restore
> > > > > > > > > > files. The System Restore CD's that shipped with the
> machine
> > > > > could
> > > > > > > not be
> > > > > > > > > > found and they are no longer available from HP. So, I
> decided
> > > to
> > > > > put
> > > > > > > > > Windows
> > > > > > > > > > 2000 SP4 on the machine since HP told me that "should"
> work.
> > > > > > > > > >
> > > > > > > > > > A fresh W2k install did solve the performance issues
> except
> > > for
> > > > > > > accessing
> > > > > > > > > > the internet. It behaves just like when XP was on the
> > > machine.
> > > > > > > > > >
> > > > > > > > > > Before the spyware problems the machine worked with DSL
> just
> > > fine.
> > > > > I
> > > > > > > am
> > > > > > > > > now
> > > > > > > > > > trying to get on the internet with in a cable broadband
> > > connection
> > > > > via
> > > > > > > my
> > > > > > > > > > LAN.
> > > > > > > > > >
> > > > > > > > > > Here are the symptoms and corrective action I have taken
> thus
> > > far.
> > > > > > > Note:
> > > > > > > > > > there is NOTING loaded on this machine except the W2K OS -
> no
> > > > > > > firewall.
> > > > > > > > > >
> > > > > > > > > > What DOES works:
> > > > > > > > > > 1. Can ping the loop back IP
> > > > > > > > > > 2. Can ping the Router IP: (NO filtering configured on
> router)
> > > > > > > > > > 3. I can see the workgroup from another machine on the LAN
> > > > > > > > > >
> > > > > > > > > > What DOES NOT Work:
> > > > > > > > > > 1. Can not ping other machines on the network
> > > > > > > > > > 2. Can not ping websites.
> > > > > > > > > > 3. Cannot ping this machine from another machine
> > > > > > > > > > 4. Browser retunes "Page can not be displayed" for Google
> &
> > > Yahoo
> > > > > etc.
> > > > > > > > > > 5. Clicking on the Workgroup from another client on the
> LAN I
> > > get
> > > > > a
> > > > > > > > > > "Workgroup is not accessible"."device is not connected"
> error
> > > > > message.
> > > > > > > > > >
> > > > > > > > > > What I have TRIED:
> > > > > > > > > > 1. Verified the cable is good
> > > > > > > > > > 2. Tried 2nd Known good NIC (vs. onboard one)
> > > > > > > > > > 3. Uninstalled and Re-installed the IP stack
> > > > > > > > > > 4. Set the Browser Connection to LAN and tried
> "Automatically
> > > > > detect
> > > > > > > > > > settings" enabled and un-enabled.
> > > > > > > > > > 5. Cleared browser cache
> > > > > > > > > > 6. Tried TCP/IP settings to grab IP's dynamically AND also
> > > tried
> > > > > > > setting
> > > > > > > > > > static IP's
> > > > > > > > > >
> > > > > > > > > > REALLY BIZAR is when I boot the machine one of the boot
> > > options
> > > > > listed
> > > > > > > > > under
> > > > > > > > > > Microsoft Windows 2000 Professionals is "Microsoft Windows
> > > > > Whistler
> > > > > > > > > > Personal" If you try it there is an error and it won't
> let
> > > you
> > > > > boot
> > > > > > > to
> > > > > > > > > that.
> > > > > > > > > > I have NEVER seen that and do not know where that came
> from.
> > > I
> > > > > > > installed
> > > > > > > > > W2k
> > > > > > > > > > of the same CD' I have used many times. ???
> > > > > > > > > >
> > > > > > > > > > I feel like I a missing something really obvious and
> stupid or
> > > > > there
> > > > > > > is
> > > > > > > > > > something really strange going on with this machine.
> Since I
> > > have
> > > > > had
> > > > > > > two
> > > > > > > > > > OS's on the machine I would think it would be hardware but
> I
> > > have
> > > > > > > verified
> > > > > > > > > > all of that, drivers too.
> > > > > > > > > >
> > > > > > > > > > I am really at a loss here and would appreciate some help!
> > > > > > > > > > Thanks - Jody
> > > > > > > > > >
> > > > > > > > >
> > > > > > > > > As a starting point I suggest you post the output from the
> > > command
> > > > > > > > >
> > > > > > > > > ipconfig /all > c:\ipconfig.txt
> > > > > > > > >
> > > > > > > > > when executed on both PCs.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
.

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