Re: Difficult Problem - Internet Access Issue
- From: "Pegasus \(MVP\)" <I.can@xxxxxxx>
- Date: Mon, 2 May 2005 10:13:59 +1000
In just about all cases, your type of problem is caused
by a firewall. Now I know that you said you don't have
one but I have to state this observation regardless. ZoneAlarm,
for example, is notorious for blocking pings even when
disabled. Uninstallation seems to be required to get things
going.
Your IP settings look fine. Here is what I would do:
- Set the network adapter speed to 10 MBits/s half duplex
on both PCs during the tests.
- Open the network adapter status display on both machines
so that I can observe the packet counters.
- Ping 192.168.1.1 on the good machine. The packets must
be visible on the status display.
- Ping 192.168.1.1 on the bad machine. The packets must
be visible on the status display.
- If not then I would uninstall and re-install the TCP/IP protocol,
change the network cable, replace the network adapter,
change the hub/switch port.
"Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:06E095BF-7BA3-4960-ABDC-BA2B4F30695A@xxxxxxxxxxxxxxxx
> Windows 2000 IP Configuration - GOOD MACHINE
> Host Name . . . . . . . . . . . . : mce5-Laptop
> Primary DNS Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Broadcast
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
> Ethernet adapter Local Area Connection 2:
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : 3Com Megahertz 10/100 LAN CardBus PC
> Card #2
> Physical Address. . . . . . . . . : 00-50-DA-D2-53-DC
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.1.107
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.1.1
> DNS Servers . . . . . . . . . . . : 192.168.1.105
>
> Windows 2000 IP Configuration - BAD MACHINE
> Host Name . . . . . . . . . . . . : brooks
> Primary DNS Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Broadcast
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
> Ethernet adapter Local Area Connection 2:
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : D-Link DFE-530TX+ PCI Adapter
> Physical Address. . . . . . . . . : 00-50-BA-5D-C8-92
> DHCP Enabled. . . . . . . . . . . : No
> IP Address. . . . . . . . . . . . : 192.168.1.112
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.1.1
> DNS Servers . . . . . . . . . . . : 198.162.1.105
>
> "Pegasus (MVP)" wrote:
>
> >
> > "Jody" <Jody@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:4F6F46E3-9572-4A1A-8C1D-FC9E8DC14CD7@xxxxxxxxxxxxxxxx
> > > I have a client who has an HP Pavilion 531W that originally had XP
Home.
> > The
> > > machine was so clogged with spyware that I had no choice but to run a
> > > destructive restore from the hard drive.
> > >
> > > The destructive restore did not solve the performance problems and I
> > thought
> > > perhaps the spyware (1000's + incidents) may have corrupted the
restore
> > > files. The System Restore CD's that shipped with the machine could
not be
> > > found and they are no longer available from HP. So, I decided to put
> > Windows
> > > 2000 SP4 on the machine since HP told me that "should" work.
> > >
> > > A fresh W2k install did solve the performance issues except for
accessing
> > > the internet. It behaves just like when XP was on the machine.
> > >
> > > Before the spyware problems the machine worked with DSL just fine. I
am
> > now
> > > trying to get on the internet with in a cable broadband connection via
my
> > > LAN.
> > >
> > > Here are the symptoms and corrective action I have taken thus far.
Note:
> > > there is NOTING loaded on this machine except the W2K OS - no
firewall.
> > >
> > > What DOES works:
> > > 1. Can ping the loop back IP
> > > 2. Can ping the Router IP: (NO filtering configured on router)
> > > 3. I can see the workgroup from another machine on the LAN
> > >
> > > What DOES NOT Work:
> > > 1. Can not ping other machines on the network
> > > 2. Can not ping websites.
> > > 3. Cannot ping this machine from another machine
> > > 4. Browser retunes "Page can not be displayed" for Google & Yahoo etc.
> > > 5. Clicking on the Workgroup from another client on the LAN I get a
> > > "Workgroup is not accessible"."device is not connected" error message.
> > >
> > > What I have TRIED:
> > > 1. Verified the cable is good
> > > 2. Tried 2nd Known good NIC (vs. onboard one)
> > > 3. Uninstalled and Re-installed the IP stack
> > > 4. Set the Browser Connection to LAN and tried "Automatically detect
> > > settings" enabled and un-enabled.
> > > 5. Cleared browser cache
> > > 6. Tried TCP/IP settings to grab IP's dynamically AND also tried
setting
> > > static IP's
> > >
> > > REALLY BIZAR is when I boot the machine one of the boot options listed
> > under
> > > Microsoft Windows 2000 Professionals is "Microsoft Windows Whistler
> > > Personal" If you try it there is an error and it won't let you boot
to
> > that.
> > > I have NEVER seen that and do not know where that came from. I
installed
> > W2k
> > > of the same CD' I have used many times. ???
> > >
> > > I feel like I a missing something really obvious and stupid or there
is
> > > something really strange going on with this machine. Since I have had
two
> > > OS's on the machine I would think it would be hardware but I have
verified
> > > all of that, drivers too.
> > >
> > > I am really at a loss here and would appreciate some help!
> > > Thanks - Jody
> > >
> >
> > As a starting point I suggest you post the output from the command
> >
> > ipconfig /all > c:\ipconfig.txt
> >
> > when executed on both PCs.
> >
> >
> >
.
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