VPN problems

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We have developers here that need to connect to a customers VPN and it will
only let one person connect at a time. As soon as another developer connects
the other person connected gets kicked off. Now if I give a developer an
external IP it will allow 2 people to connect. I really dont want to give
every developer here an external IP just so they can access this VPN. The
admin responsible for the VPN says it is a problem on our end and not his so
what needs to be done on my end to fix this problem? Can someone please
point me in the right direction?
.

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