Re: Freind lost internet connection, but 2 other PC's work
From: PeterM (rpm_at_NOSPAM.dcn.org)
Date: 07/02/04
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Date: Fri, 2 Jul 2004 06:25:57 -0700
I can't tell you how much I appreciate you for this generous help. Since all
the terminology is new to me, and I do want to learn and help this one
friend, I will try everything you told me to check. I will get back to you,
and you have a wonderful day...........Peter
"serverguy" <nospam@hatespam.com> wrote in message
news:eXTRBRDYEHA.3476@tk2msftngp13.phx.gbl...
> Hi Peter, it would be helpful to know how all the computers connect to the
> internet. In other words, do they all connect directly to a router?
Wired
> or wireless? Or do they use Internet Connection Sharing?
> FYI, Windows 2000 is almost exactly the same as XP underneath all the
colors
> with the biggest exception being there is no firewall so you don't need to
> check that.
>
> First, if you suspect something wrong with the startup, check here:
> How to troubleshoot startup problems in Windows 2000:
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;315396&Product=win2000
>
> As for the internet connection issues:
> 1. Can the machine ping anything? (Click Start, run, type in cmd, click
> OK. Type ping www.yahoo.com) If it times out, then try pinging by ip
> address instead. (ping 216.109.118.68)
> This is a sample ip address, you may need to try another one since they
> often change. Better yet, try to ping one of the other machines on his
> network.
> 2. If it can ping by ip but not by name, check the DNS settings. From
the
> same command prompt, type ipconfig /all. This should show a dns ip
address.
> Try pinging that also.
> 3. The ipconfig will also tell you if the machine itself has a valid ip
> address, subnet mask, etc.. If the ip address is 0.0.0.0, it is not valid
> and will not be able to connect to anything via tcp/ip.
> 4. Compare the tcp/ip properties with the other computers that can
connect
> to the internet. The settings should be identical except for the ip
address
> which MUST be different.
> 5. Check the event logs on the pc (control panel, administrative tools,
> event log) to find any errors around the time the connectivity was lost.
> This might be the best clue to what changed.
> 6. If the computers all go through a router with NAT, check the firewall
> settings to make sure that computer's ip address is allowed
>
> That should get you started. If none of this helps, there are probably a
> dozen other things to check such as virus/spyware protection, hardware
> settings, etc...
>
> Good luck.
>
> "PeterM" <rpm@NOSPAM.dcn.org> wrote in message
> news:ZNSdncSunoYWR3ndRVn-tw@omsoft.com...
> > A friend of mine just asked me if I could help him with a problem. He
lost
> > his ability to get onto the internet with his so called main computer.
He
> > has two other computers hooked up to the same network, and they have
> access.
> > I have no idea how to check this in Win 2000 Pro. He knows less then I
do,
> > and is scared to even look anywhere. Could one of you please give me an
> idea
> > what I can check, better yet, how to check, to see how I can get him up
> and
> > running again. Also he asked me to check his msconfig, startup programs,
> and
> > I found out there is no such thing as a msconfig in win2000. I use
winxp,
> > and of course I have it. Any help is appreciated................Peter
> >
> >
>
>
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