Re: Weird Problem
From: serverguy (nospammers_at_spambites.com)
Date: 04/05/04
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Date: Mon, 5 Apr 2004 08:35:02 -0400
Just to be sure, you should test writes to that location from a workstation.
Use net use command to map a different drive letter to same location and
simply try creating new files there from Explorer and also from Wordperfect.
There should be no difference as long as the user has write permission to
that location.
Other than that, I would try uninstalling WP and reinstalling it, making
sure the drive has been mapped first at that office - not that it should
make any difference - but it does appear to be isolated to WP, so maybe
there is something different on the image with respect to drive mappings at
that location that is causing the problem.
"Michael Thornton" <anonymous@discussions.microsoft.com> wrote in message
news:5BE5F46A-B8F1-47DF-9946-5857E83EDC2A@microsoft.com...
> They map a drive during login, and without having run absolutely every
other app on their system, WP seems to be the only culprit.
>
> ----- serverguy wrote: -----
>
> Just curious, do the users map a drive to a share on the server? Or
are
> they just saving to a UNC path? Can they write to the folder
location from
> any other apps or is it just Wordperfect that has the problem?
>
> "Michael Thornton" <michael.thornton@doj.state.or.us> wrote in
message
> news:#CLCfuEGEHA.3568@tk2msftngp13.phx.gbl...
> > We are rolling out Windows 2000 sp4 to all of our clients
(upgrading from
> > WinNT via a ghost image) however we are having an issue with one
> particular
> > office location.
> >> At this particular office, the users are having intermittent
problems
> saving
> > to the loacl file server (W2K sp4) with the new image on their pc.
They
> > authenticate locally to a DC in the office there (again, W2K sp4)
when
> they
> > log in. When they try to save a file to the file server thru
Wordperfect
> > (version 8 - unfortunately our word processor of choice), it fails
and
> the
> > error message says "Access denied: you do not have permission to do
this."
> > If they wait an hour it will work...sometimes...sometiomes not.
> >> These things I know:
> >> 1. The NT images never had the problem.
> > 2. If they try to save to another file server (same specs) in a
remote
> > location it never fails.
> > 3. If a user at a remote location using the new image tries to
save to
> the
> > suspect file server it works fine.
> > 4. None of our other locations (same specs and images all over)
have had
> > this problem.
> > 5. The ghosted W2K image is standard across the board.
> > 6. We have checked and double checked acl's and permissions.
> > 7. We are using AD (2000).
> >>> Any thoughts on this would be appreciated...I am sorry if I have
not
> > provided more in depth specs....please let me know if that would
help and
> > what you need..
> >>
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