Re: CD-RW and DVD-ROM inaccessible

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Dan Seur (click_at_casta.net)
Date: 01/01/05 

Date: Sat, 01 Jan 2005 14:18:26 -0500

Brian - on a holiday not many people may be around, so I'll post
this fairly vague note in hopes it helps - I recall several posts
a few years ago about W2k and the Promise controller. There's a
chance that an updated BIOS and/or driverset from their website
might help. Both are there, but dated 2000 and 2001. Still...

Also, a tech support call might help.

Here's hoping some better-informed guru will post a specific solution
ASAP. Good luck, and happy new year :-)

Brian Meadows wrote:
> Dell Precision 410 dual CPU server with a Promise ATA/66 controller, 512 MB RAM,
> Windows 2000 SP4. There are two hard drives on the primary controller of the
> Promise, and a CD-RW and DVD-ROM on the secondary. The motherboard IDE
> controllers are disabled because there's a SCSI card installed - I can't change
> that, the BIOS setup is such that either I have to lose the SCSI card (used for
> an external drive) or else the motherboard IDE controllers are disabled.
>
> The BIOS finds everything on boot up, and according to the device manager the
> CD-RW and DVD-ROM are present and functioning correctly. They don't appear in
> the Computer Management | Disk Management display, though, I can only see the
> two hard drives there, and (not surprisingly) the CD and DVD are inaccessible
> from within Windows.
>
> The drives *are* connected correctly - I've tried uninstalling them from the
> device manager, and when the PC is booted again, some part of the startup is
> identifying the drives correctly, i.e. the model number etc. is being retrieved
> from somewhere. When the Promise displays the devices connected to it, all four
> drives appear in the listing.
>
> Everything was OK yesterday, I used the two drives to copy a CD, no problems
> whatever, and there has been no software or hardware either added to or removed
> from the PC since then.
>
> I've tried reinstalling the drivers for the CD and DVD too - no change.
>
> Anyone got any ideas on how to fix the problem?
>
>
> Thanks,
>
> Brian.
>

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