Re: HP Office Jet 6100 all-in-one will print but will not scan
From: DL (dl_at_spoofmail.com)
Date: 06/10/04
- Previous message: Hal: "JVC GR-DVL920u"
- In reply to: twr: "HP Office Jet 6100 all-in-one will print but will not scan"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 10 Jun 2004 20:24:06 +0100
Answered in the text;
**To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix.**
That means phone them!
"twr" <anonymous@discussions.microsoft.com> wrote in message
news:1a73601c44ef7$61040ac0$a601280a@phx.gbl...
> I'm using Windows 2000 Professional and am having the
> above problem.
>
> This is a recognized problem and the Microsoft site says
> the following:
>
> Scan Function May Not Work On USB Multifunction Printers
> View products that this article applies to.
> This article was previously published under Q320549
> SYMPTOMS
> When you try to scan an image on a Universal Serial Bus
> (USB) multifunction printer/scanner device, the scan may
> not succeed.
>
> Windows 2000
> Service Pack Information
> To resolve this problem, obtain the latest service pack
> for Windows 2000. For additional information, click the
> following article number to view the article in the
> Microsoft Knowledge Base:
> 260910 How to Obtain the Latest Windows 2000 Service Pack
>
> Hotfix Information
> A supported hotfix is now available from Microsoft, but it
> is only intended to correct the problem that is described
> in this article. Only apply it to systems that are
> experiencing this specific problem. This hotfix may
> receive additional testing. Therefore, if you are not
> severely affected by this problem, Microsoft recommends
> that you wait for the next Windows 2000 service pack that
> contains this hotfix.
>
> To resolve this problem immediately, contact Microsoft
> Product Support Services to obtain the hotfix. For a
> complete list of Microsoft Product Support Services phone
> numbers and information about support costs, visit the
> following Microsoft Web site:
>
> I installed the latest service pack and am still having
> the issue. How do I get the hotfix?
>
> Thanks.
- Previous message: Hal: "JVC GR-DVL920u"
- In reply to: twr: "HP Office Jet 6100 all-in-one will print but will not scan"
- Messages sorted by: [ date ] [ thread ]
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