Re: USR 5699B Win Modem and W2K Power Users not happy

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: satterwhitkl (satterwhitkl.17aoap_at_mail.webservertalk.com)
Date: 06/03/04

  • Next message: Steve Behman: "200Gb Hard Disk only shows 128Gb" 
    Date: Thu, 3 Jun 2004 15:28:12 -0500

    Did you ever resolve this problem? I am experiencing the exact same
    thing with a very similar set up but with a guest account (I am only
    using administrator and guest accounts on these PCs) Please let me
    know if you have found anything that works for you!

    Erik Blank wrote:
    > *I have over 50 US Robotics 5699B V.92 Win modems deployed=20
    > in remote locations that our state is using for remote=20
    > login connections and general internet access. These=20
    > modems are installed in Windows 2000 systems with PIII and=20
    > PIV processors, AGP video cards, 20 gig HD's (with our=20
    > build, these are only about =BC used), and 128 MB of RAM.=20
    > The problem comes when using the V.92 drivers with the=20
    > modem from a "power user" account on the local machine. On=20
    > initial login to the local machine it will allow the user=20
    > to dial out to either the local ISP or our WAN access=20
    > servers, but after a disconnect command is sent, the modem=20
    > returns an error in the 3cmlink.exe program. At this=20
    > point, the user is forced to log off of the machine before=20
    > it will allow them to dial out again
    >
    > Note that they do not need to REBOOT, only log off.=20
    >
    > This problem does not occur if the user is a local admin=20
    > on the machine. When logged on as a local admin (either as=20
    > administrator or as a user with admin rights) the modem=20
    > performs properly allowing the user to dial, disconnect,=20
    > dial again, disconnect and then connect to any of our=20
    > established dialup accounts.=20
    >
    > If I replace the V.92 drivers with their 56K drivers, the=20
    > modem WILL allow power users to perform consecutive=20
    > dialups, but this driver has it's own set of problems. (It=20
    > will occasionally return an error saying that the modem is=20
    > no longer present requiring a re-boot.)
    >
    > I have been pulling my hair out for the last four months=20
    > trying to resolve this problem. I have called USR and=20
    > spoken to their (very reluctant) tech support personnel.=20
    > After a successful test call to their server using=20
    > HyperTerm their diagnosis was that the modem was working=20
    > properly and any issues that I had at this point should be=20
    > brought up with Microsoft! (grumble)=20
    >
    > In further testing, I have set permissions at the=20
    > directory level to give all power users full controll of=20
    > the System32 folder and all sub folders. I have gone into=20
    > the registery and set permissions for any instance of=20
    > 3cm*; USR; and Modem to give power users fuill control.=20
    > This STILL gives me an error on disconnect when logged on=20
    > as a power user, but NOT when logged on as local admin.
    >
    > HELP! PLEASE! * 

    --
satterwhitkl
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