Blue Screen of death

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Dickie (Dickie_at_discussions.microsoft.com)
Date: 12/03/04 

Date: Fri, 3 Dec 2004 07:15:07 -0800

Can anyone please supply some help and assistance with a problem I have very
recently encountered on my laptop m/c running Windows 2000.
I have a CAD package, (AutoCad 2002), installed on my m/c along with Office
2000 Pro, and within the last week, whenever I click on the print icon in
AutoCad or start MS Word, I get the dreaded blue screen of death, followed by
an auto shut-down and re-boot. On the re-boot, Windows would get part-way
through opening before the system froze. On switching off and re-starting,
Windows started and ran normally, until I came to print in CAD or open Word.
Stopping the auto-reboot, I was able to read the blue screen message for
AutoCad failure as:-
"Stop: 0x0000001E (0xC0000005, 0xBA23688F, 0x00000001, 0x00000000)
Address: BA23688F base at BA222000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
For Word, the message was :-
"Stop: 0x0000001E (0xC0000005, 0xBA1CF88F, 0x00000001, 0x00000000)
Address: BA1CF88 base at BA1BB000, dateStamp 3b714f7c - kpgdi.dll
Begin dump of physical memory
Physical memory dump complete. Contact system administrator or technical
support group."
Contacting my laptop mnfr, they suggested that it was probably a software
problem within the operating system. P.S. All the other office programs run
OK

Quantcast