msi package installation problems

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From: Kbalert (karsudha_at_hotmail.com)
Date: 09/01/04 

Date: Wed, 1 Sep 2004 15:13:26 +0530

We are using Group policies for software deployment. We assign the msi
packages to machines so that the applications get installed on next reboot.

We have six OU's in our domain (Win2k domain with XP clients). In one of the
OU, we are seeing a weird problem when packages are assigned from the group
policies. The msi package does not get installed on first attempt. But
rebooting the machine multiple times (two or more times) install the
package. Surprisingly there is no problem in uninstallaing the packages.
They get removed on the first reboot of the user machine.

We are seeing the following errors on the user machines.

Event Type: Information
Event Source: Application Management
Event ID: 301
User: NT AUTHORITY\SYSTEM
Computer: ITG23
Description:
The assignment of application XYZ from policy ABC OU Application Policy
succeeded.

Event Type: Error
Event Source: Application Management
Event ID: 102
User: NT AUTHORITY\SYSTEM
Computer: ITG23
Description:
The install of application XYZ from policy ABC OU Application Policy failed.
The error was : The installation source for this product is not available.
Verify that the source exists and that you can access it.

Event Type: Information
Event Source: Application Management
Event ID: 303
User: NT AUTHORITY\SYSTEM
Computer: ITG23
Description:
The removal of the assignment of application XYZ from policy ABC OU
Application Policy succeeded.

Event Type: Error
Event Source: Application Management
Event ID: 108
User: NT AUTHORITY\SYSTEM
Computer: ITG23
Description:
Failed to apply changes to software installation settings. Software changes
could not be applied. A previous log entry with details should exist. The
error was : The installation source for this product is not available.
Verify that the source exists and that you can access it.

Event Type: Error
Event Source: Userenv
Event ID: 1085
User: NT AUTHORITY\SYSTEM
Computer: ITG23
Description:
The Group Policy client-side extension Software Installation failed to
execute. Please look for any errors reported earlier by that extension.

Note that the same package gets installed after rebooting the machine
multiple times. The no.of reboots vary from two to five or six. This problem
is not present in other OU's. The package is hosted on a DFS path which is
accessible to all (everyone and NT AUTHORITY\SYSTEM have FULL permissions on
package hosting share).

I have checked the following KB articles.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q274274

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q278472

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q815438

All of them talk about the user machine not having permissions etc, which
does not sem to be the isue in our case as rebooting the machine multiple
times installs the package.

Any help will be highly appreciated.

--Regards
Kbalert

Relevant Pages

  • msi package installation problems
    ... The msi package does not get installed on first attempt. ... Event Source: Application Management ... The installation source for this product is not available. ... Note that the same package gets installed after rebooting the machine ...
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  • Re: msi package installation problems
    ... The msi package does not get installed on first attempt. ... Event Source: Application Management ... The install of application XYZ from policy ABC OU Application Policy ... Failed to apply changes to software installation settings. ...
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