Re: User Account Suddenly Unaccessable



(I sent this earlier, perhaps to the wrong address. I'm sending it again.)

I did what you said, as far as I could.

As I started to type the second command, I only got as far
as:

cacls

and then a long stream of lines of text flowed on the
screen, until it eventually stopped. I then completed the
command, and another long stream of lines of text flowed.
When it stopped I entered the third command, and another
long stream of lines of text flowed. (It may be that when I
was typing the second command that I accidently hit the
return key instead of the " key - I do make mistakes like
that now and then. The " key is right next to the enter
key.)

I followed the rest of the steps, but I was unable to log in
as CWLee. I received the very same messages that I reported
with my first post, repeated here, between the +++ symbols:

++++++++++++++++++++++++++++++

.... I get two error messages. The first one counts down for
30 seconds or so, and is then replaced by the second one
which also counts down for 30 seconds, and then disappears.
Here are the two
error messages

Error message #1:
Windows cannot copy file C:\Documents and Settings\Default
User\Application Data\Microsoft\CryptnetUrlCache\ to
location C:\Documents and
Settings\cwlee.System-3\Application
Data\Microsoft\CryptnetUrlCache\. Contact your network
administrator.

DETAIL - Access is denied.

Error message #2:
Windows cannot log you on because the profile cannot be
loaded. Contact your network administrator.

DETAIL - Access is denied.

++++++++++++++++++++++++++++++++

So, what is the next step?

Needless to say, I'm very appreciative of your efforts on my
behalf.

Thanks again.

==========================

"Pegasus [MVP]" <news@xxxxxxxxxxxxx> wrote in message news:%23tOdSQr8JHA.5064@xxxxxxxxxxxxxxxxxxxxxxx
You did the right thing but I failed to understand your response. It tells me that only the Administrator has access to the CWLee profile folder. This is inappropriate and needs fixing.

Here we go:
1. Reboot the machine.
2. Log on as administrator
3. Click Start / Run
4. Type the three letters cmd
5. Click the OK button
6. Type these three commands and press Enter after each of them:
xcopy /s /h /c /d "c:\Documents and Settings\CWLee\*.*" "C:\Documents and Settings\cwlee.System-3\"
{Note: The above is a very long line that starts with [xcopy] and ends with [-3\"].}
cacls "c:\Documents and Settings\cwlee" /e /t /g CWLee:F
cacls "c:\Documents and Settings\cwlee.System-3" /e /t /g CWLee:F
7. Reboot the machine.
8. Log on as CWLee.
9. Click Start / Run
10. Type the three letters cmd
11. Click the OK button
12. Type this command and press Enter:
set user
13. Report the value of "Userprofile".


"CWLee" <cdubyalee@xxxxxxxxxxxxxxxx> wrote in message news:uCh2Y5q8JHA.4820@xxxxxxxxxxxxxxxxxxxxxxx

"Pegasus [MVP]" <news@xxxxxxxxxxxxx> wrote;

I previously wrote this:
- Type these commands and press {Enter} after each:
cacls "c:\Documents and Settings\CWLee" > c:\test.txt
notepad c:\test.txt{Enter}

You did the "cacls" bit but forgot the "notepad" bit. I need this information to continue.

I am confused about your instructions. My interpretation is that you wanted me to type two commands, as follows:

#1 cacls "c:\Documents and Settings\CWLee" > c:\test.txt

#2 notepad c:\test.txt

I did both of those, and reported the results. The results of #2 were:

(another screen opened which said:)

c:\Documents and Settings\CWLEE NT AUTHORITY\SYSTEM:F

(and then on the next line, but about half the way across
the screen:)

BUILTIN\administrators:F

So, if I have failed to understand your instructions I'm very sorry. Please send them again - or at least the part that I failed to do.

Thanks.

========================


"CWLee" <cdubyalee@xxxxxxxxxxxxxxxx> wrote in message news:%23O3WsPq8JHA.4608@xxxxxxxxxxxxxxxxxxxxxxx

"Pegasus [MVP]" <news@xxxxxxxxxxxxx> wrote:

"Which option do you prefer? In your reply you should also post the result of the following steps:"

I prefer option b, and if that doesn't work then, later, try option a.

When I typed cmd and pressed enter, the screen opened with:

C:\Documents and Settings\Administrator>

I then typed the next instruction, both with a space after the > and without a space, as follows: cacls "c:\Documents and Settings\CWLee" > c:\test.txt In both cases the next thing that appeared was the opening line, as shown above and repeated here:

C:\Documents and Settings\Administrator>

(I'm guessing I did something wrong here)

When I typed the next command, another screen opened which said:

c:\Documents and Settings\CWLEE NT AUTHORITY\SYSTEM:F

(and then on the next line, but about half the way across the screen:)

BUILTIN\administrators:F

Again, thanks, and I await your next message. I won't be back at my computer for 1-2 hours.

===============================

From what you report it appears that there is exactly one profile folder: "c:\Documents and Settings\CWLee", and that the registry points at a non-existing folder. Why it would do so I cannot understand - I've never seen this phenomenon. You have two options:
a) Modify the registry so that it points at the correct folder. This is the cleaner solution but since it involves modifying the registry, it involves a certain risk at the hands of the inexperienced.
b) Copy the existing profile folder to the folder that the registry expects. This is more laborious by there is no risk involved.

Which option do you prefer? In your reply you should also post the result of the following steps:
- Log on as administrator
- Click Start / Run
- Type the three letters cmd
- Click the OK button
- Type these commands:
cacls "c:\Documents and Settings\CWLee" > c:\test.txt{Enter}
notepad c:\test.txt{Enter}


"CWLee" <cdubyalee@xxxxxxxxxxxxxxxx> wrote in message news:%23A2UTYp8JHA.1380@xxxxxxxxxxxxxxxxxxxxxxx

Thank you.

"Pegasus [MVP]" <news@xxxxxxxxxxxxx> wrote:

(Under Option a) ... "Report the file dates you see."

Four dates shown, as follows:

06/20/2009 07:19p
06/20/2009 07:19p
06/14/2009 03:22p
06/20/2009 07:12p

(Under Option b) ... "Report every folder name ('directory of') that you see."

There were three, each of which started as:

Directory of c:\documents and settings\ and then differed, with the
ending being:

Administrator
All Users
CWLEE

I believe that is what you wanted.

I really appreciate your continuing to assist me with this problem.

Thanks again.

=================================

Your original profile folder was "c:\Documents and Settings\cwlee".
At some stage you acquired a new profile folder, "c:\Documents and Settings\cwlee\System-3". This is not unusual although the reasons for it happening are not entirely clear. You now have two options:
a) Revert to the original profile folder.
b) Resolve the issue you have with the current profile folder.

Since Option a) may cause your computer to drop back by several years (considering that you're running Win2000!), I suggest you follow this option only if all else fails. Before we drop it altogether, let's find out when it was last used. Here is how you can do it:
- Log on as administrator
- Click Start / Run
- Type the three letters cmd
- Click the OK button
- Type this command:
dir /ah "c:\documents and settings\cwlee\nt*.*"
- Press the Enter key.
- Report the file dates you see.

On to Option b): We need to find out if this profile folder has really disappeared of if it's invisible, inaccessible or hiding under a different name. Here is how you do it:
- Log on as administrator
- Click Start / Run
- Type the three letters cmd
- Click the OK button
- Type this command:
dir /ah /s "c:\documents and settings\ntuser.*" | more
- Press the Enter key.
- Report every folder name ("directory of") that you see.

"CWLee" <cdubyalee@xxxxxxxxxxxxxxxx> wrote in message news:%23e0brOk8JHA.4820@xxxxxxxxxxxxxxxxxxxxxxx

"Pegasus [MVP]" <news@xxxxxxxxxxxxx> wrote:

"When you log on as Administrator, what do you see when you examine the access permissions to this folder: C:\Documents and Settings\cwlee.System-3\Application Data\Microsoft\CryptnetUrlCache\?"

Thanks for responding.

First, the address you asked about above, from my original post, cannot be followed as shown. If the term in that address "cwlee.System-3" is replaced with "cwlee" then I can follow the path all the way to: CryptnetUrlCache. That directory has two sub-directories, "Content" and "MetaData".

If I right click on CryptnetUrlCache, and then click either sharing or properties I get a screen with 3 tabs, labeled: General, Sharing, and Security. I believe you are asking about the one named Sharing.

The Sharing tab has "Do not share this folder" checked, and the rest of the tab has no data.

The General tab has location, size( 172KB), size on disk(248KB), contains(30 files, 2 folders), and a creation date (May 4, 2004).

The Security tab, in the upper portion, lists two items:
Administrators (SYSTEM-3\Administrators)
SYSTEM

In the middle section none of the "permissions" categories have any checkmarks - no marks in allow, no marks in deny.

Near the bottom is a statement, which is checked, saying "Allow inheritable permissions from parent to propagate to this object.

Above the previous statement there is a button marked "Advanced" and it says "Additional permissions are present but not viewable here. Press Advanced to see them."

When I press Advanced another screen opens, with three tabs, labeled: Permissions, Auditing, and Owner.

The Permissions tab has an area near the top which lists the two items previously shown [SYSTEM and Administrators (SYSTEM-3\Administrators)], with headings for Type(key symbol, and the word Allow), Permission(Full Control), and Apply to(This folder only).

Near the bottom of that tab is a checked box saying "Allow inheiritable permissions from parent to propagate to this object."

There is another box below that one, unchecked, which says "Reset permissions on all child objects and enable propagation of inheritable permissions."

The Auditing tab has no entries on most of the screen, but near the bottom there are two boxes, similar to the two boxes described immediately above, with the term "auditing entries" replacing "permissions."

The third tab, "Owner", says the current owner of this item is "Administrators(System-3\Administrators). Below that statement is an area with the title "Change owner to". There are two nearly identical listings: The first has a single head symbol, followed by "administrator (SYSTEM-3\administrator), and the second has a double head symbol, followed by "Administrators (SYSTEM-3\Administrators).

The bottom of the third tab, "Owner", has an unchecked box saying "Replace owner on subcontainers and objects."

Whew! I hope that gives you what you were asking for, and that you are then able to advise me how to resolve the issue.

Thanks.

=========================

"CWLee" <cdubyalee@xxxxxxxxxxxxxxxx> wrote in message news:eH5V%236i8JHA.4176@xxxxxxxxxxxxxxxxxxxxxxx

(Running 2000-Pro, SP-4, IE-6, classic mode.)

On this computer I have rarely used the Administrator
account; I have, for years, used a User account. This
evening I'm unable to access it. When I'm asked for my user
name and password, and I enter them correctly, I get two
error messages. The first one counts down for 30 seconds or
so, and is then replaced by the second one which also counts
down for 30 seconds, and then disappears. Here are the two
error messages

Error message #1:
Windows cannot copy file C:\Documents and Settings\Default
User\Application Data\Microsoft\CryptnetUrlCache\ to
location C:\Documents and
Settings\cwlee.System-3\Application
Data\Microsoft\CryptnetUrlCache\. Contact your network
administrator.

DETAIL - Access is denied.

Error message #2:
Windows cannot log you on because the profile cannot be
loaded. Contact your network administrator.

DETAIL - Access is denied.

Suggestions to resolve this problem appreciated.

When you log on as Administrator, what do you see when you examine the access permissions to this folder: C:\Documents and Settings\cwlee.System-3\Application Data\Microsoft\CryptnetUrlCache\?














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