RE: Layperson Has Multiple Issues

Tech-Archive recommends: Fix windows errors by optimizing your registry

Sorry - after all that, I failed to mention:

The Operating System is Windows 2000 Professional Service Pack 4 with NT
Technology.

Thanks.
--
Ten Toes NYC


"Ten Toes NYC" wrote:

> Greetings,
>
> A few months ago, I was gifted a computer which was part of a corporate
> network but used from a remote location. I have a Dell OptiPlex GX200
> running Windows 2000 Professional Service Pack 4 with the following factory
> installed software: MS Office XP Professional, Norton Antivirus Turbo
> (Corporate Edition), and Win2k Service Pack 1.
>
> I do not have any CDs associated with this unit as my benefactors cannot
> locate them. Hence, I have limitations i.e. I cannot run the Dell
> Diagnostics feature since I do not have the required CD. I am hoping to get
> a replacement through Dell.
>
> I have DSL through my telephone provider which came with McAfee Antivirus
> and McAfee Firewall. I have also downloaded the free versions of Spybot,
> Lavasoft Adaware, and Google toolbar for its pop-up blocker. I run all
> protection software daily.
>
> I am current with Windows/Microsoft Updates.
>
> I wish to obtain help with several problems I have been experiencing:
>
> 1. Prior to installing McAfee, I removed all programs with Norton and
> Symantec in its name. Yet, Norton reappeared a short time later and I cannot
> uninstall it via the control panel. The first step indicates it is searching
> for the components. When the uninstall commences, the sequence counts down
> the time remaining to complete the uninstall. The uninstall freezes at 38
> seconds remaining and never completes. Any suggestions?
>
> 2. A few days ago, I began to watch video clips on the MSN Video Webpage.
> My computer meets the system requirements and I followed the recommended
> settings for the pop-up blocker and firewall. Upon viewing two or three
> clips, something causes the computer stop (crash). I have it set for a small
> memory dump and an automatic restart. One of two error messages precedes the
> shutdown: Internet Exployer has experienced an "internal problem" and needs
> to close or Internet Exployer has experienced a "problem" and needs to close.
> I send an error report. Deleting cookies, teporary internet files, and
> history often has not helped, so I do not believe the cache(s) is/are full.
> I am seeking a remedy to the shutdown/crashing. I would also like to know
> what affect the shutdown/crash has on the computers system. Finally, what is
> being dumped? Thank you.
>
> 3. MSN Video also offers two media content download packages: by
> subscription and a more restrctive free version. When trying to sigh up for
> the freebie, I was prompted to update the Microsoft Media Player to version
> 10. It appears the current version for Windows 2000 is 9.0. Is there way to
> get version 10 for Windows 2000?
>
> 4. I cannot change the settings under Automatic updates as they are shaded
> grey. And, the current setting is not working. I have to go to the update
> website and manually get the updates. How do I make the Automatic Updates
> feature operable?
>
> Pardon the length of this post - I wanted to be thorough.
>
> Thank you for your assistance with the aforementioned. I look forward to
> your reply.
>
> Cheers,
> --
> Ten Toes NYC
.

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