Re: Open offline files and standby

Hi Jason,

Thanks for your help, much appreciated.

I had the user opened up a text file in notepad and left it open, the
computer was able to go standby. I'm pretty sure it's related to Office 2K.
I may upgrade the Office suite to 2003 to see if it fixes the issue.

I'll keep you posted, thanks again.

Simon



"Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ZlcRdDrvFHA.580@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Simon,
>
> Thanks for your prompt reply and your continual effort!
>
> This issue seems weird since the most similar issue described in KB 257456
> has been fixed in Office 2000 Service Release 1(SR1). However, Office 2000
> SR1 should be installed before office 2000 SP3. Therefore, it should fix
> the issue after installing the Office 2000 SP3.
>
> I have performed lots of research. However, I am sorry that I am unable to
> find any clue both in our internal knowledge base and external website
> presently. Based on the currently situation, to isolate the root cause,
> please first update the office and Windows 2000 to latest version.
>
> If the issue persists, please help me know if the issue can be reproduced
> when you open an offline TXT file other than an Office (Word,Excel)
> document.
>
> Additionally, please help me know if the issue can be reproduced on other
> machine running Windows 2000 with Office 2000 SP3.
>
> I do appreciate your patience and your valuable time. If there is anything
> that is unclear, please feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
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>
>
> --------------------
> | From: "Newbie" <newbie@xxxxxxxxxxx>
> | References: <Oov$xkuuFHA.1132@xxxxxxxxxxxxxxxxxxxx>
> <F0b67bRvFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> <#oMFwpRvFHA.1032@xxxxxxxxxxxxxxxxxxxx>
> <xEB9hQdvFHA.1472@xxxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: Open offline files and standby
> | Date: Tue, 20 Sep 2005 08:31:15 -0400
> | Lines: 256
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> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.win2000.general:63516
> | X-Tomcat-NG: microsoft.public.win2000.general
> |
> | Hi Jason,
> |
> | Thanks for responding. I already have Office 2000 Pro SP3 installed.
> |
> | Thanks,
> |
> | Simon
> |
> |
> | "Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | news:xEB9hQdvFHA.1472@xxxxxxxxxxxxxxxxxxxxxxxx
> | > Hi Simon,
> | >
> | > Thanks for prompt reply and patience!
> | >
> | > Based on my research, Windows 2000 does not have the policy
> "synchronize
> | > offline files before suspend". However, I am wondering if you are
> using
> | > Office 2000. If this is the case, to resolve this problem, I would
> like
> | > to
> | > suggest you obtain Microsoft Office 2000 Service Release 1/1a
> | > (SR-1/SR-1a).
> | >
> | > To obtain SR-1/SR-1a, click the article number below to view the
> article
> | > in
> | > the Microsoft Knowledge Base:
> | > 245025 <http://support.microsoft.com/kb/245025/EN-US/>
> | > OFF2000: How to Obtain and Install Microsoft Office 2000 Service
> Release
> | > 1/1a (SR-1/SR-1a)
> | >
> | > For more detailed information, please refer to the following article:
> | > 257456 OFF2000: Cannot Suspend Computer with Windows 2000 Offline
> Files
> | > Open
> | > http://support.microsoft.com/?id=257456
> | >
> | > Hope the information helps. If there is anything that is unclear,
> please
> | > feel free to let me know.
> | >
> | > Thanks & Regards,
> | >
> | > Jason Tan
> | >
> | > Microsoft Online Partner Support
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | >
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | >
> | > =====================================================
> | > This posting is provided "AS IS" with no warranties, and confers no
> | > rights.
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | >
> | > --------------------
> | > | From: "Newbie" <newbie@xxxxxxxxxxx>
> | > | References: <Oov$xkuuFHA.1132@xxxxxxxxxxxxxxxxxxxx>
> | > <F0b67bRvFHA.780@xxxxxxxxxxxxxxxxxxxxx>
> | > | Subject: Re: Open offline files and standby
> | > | Date: Mon, 19 Sep 2005 09:02:46 -0400
> | > | Lines: 134
> | > | X-Priority: 3
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> | > | Newsgroups: microsoft.public.win2000.general
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> | > | Path:
> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12.phx.gbl
> | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.win2000.general:63452
> | > | X-Tomcat-NG: microsoft.public.win2000.general
> | > |
> | > | Hi Jason,
> | > |
> | > | Thanks for your reply. Basically what I'm trying to say is the
> setting
> | > for
> | > | disabling "synchronize offline files before suspend" is ONLY
> available
> | > to
> | > | XP, not 2000.
> | > |
> | > | As soon as I have all programs closed, I can suspend the computer no
> | > | problem. If I open a file in Word and the file location is from the
> | > network
> | > | and available "offline", the computer will not suspend.
> | > |
> | > | In XP, as soon as I "disable" synchronize offline files before
> suspend,
> | > the
> | > | computer will standby with open files (i.e. open documents in Office
> | > | applications).
> | > |
> | > | Thanks,
> | > |
> | > | Simon
> | > |
> | > |
> | > | "Jason Tan (MSFT)" <v-jasont@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | > | news:F0b67bRvFHA.780@xxxxxxxxxxxxxxxxxxxxxxxx
> | > | > Hi Simon,
> | > | >
> | > | > Thanks for posting!
> | > | >
> | > | > Based on my research, I am unclear how you select "not sync" with
> | > standby.
> | > | > However, I can only find there is a group policy "synchronize
> offline
> | > | > files
> | > | > before suspend" Under Computer Configuration | Administrative
> | > Templates
> | > |
> | > | > Network | Offline Folders in Windows XP. However, the policy does
> not
> | > | > exist
> | > | > in Windows 2000. Please help me know how you select "not sync"
> with
> | > | > standby.
> | > | >
> | > | > From your description, if there are any open documents, the laptop
> | > will
> | > | > not
> | > | > go into standby in Windows 2000. Based on my experience, the issue
> | > could
> | > | > occur under multiply situations. Before we go further, please help
> me
> | > the
> | > | > following information:
> | > | >
> | > | > 1. Can I assume nothing happens when you go into standby in
> Windows
> | > 2000?
> | > | > 2. To isolate the root cause, please temporarily disable offline
> | > folder
> | > | > and
> | > | > check to see if the issue persists.
> | > | > 3. Is there any error in system Event log related to standby?
> | > | >
> | > | > I would like to suggest you start your computer in Safe Mode and
> | > verify
> | > if
> | > | > the issue persists.
> | > | >
> | > | > How to Start Your Computer in Safe Mode
> | > | > ---------------------------------------
> | > | >
> | > | > NOTE: The following procedure assumes that you can shut down your
> | > computer
> | > | > when it is in Safe mode. Sometimes a driver may become a lower or
> | > upper
> | > | > filter driver for a driver that loads in Safe mode; this can also
> | > prevent
> | > | > your computer from shutting down when it is in Safe mode. If the
> | > problem
> | > | > is
> | > | > with a service, start your computer in Safe mode, following the
> steps
> | > in
> | > | > the "How to Save a Copy of the Services That Are Running" section,
> and
> | > | > then
> | > | > follow the steps in the "How to Troubleshoot a Service Problem"
> | > section
> | > in
> | > | > this article.
> | > | >
> | > | > Start your computer in Safe mode and log on with administrative
> | > | > privileges.
> | > | > To start your computer in Safe mode, restart your computer, press
> and
> | > hold
> | > | > down the F8 key, and then choose Safe Mode on the Windows 2000
> Startup
> | > | > menu.
> | > | >
> | > | > For more information, please refer to the following article:
> | > | > 266169 How to Troubleshoot Problems with Standby Mode, Hibernate
> Mode,
> | > and
> | > | > http://support.microsoft.com/?id=266169
> | > | >
> | > | > Hope the information helps. If there is anything that is unclear,
> | > please
> | > | > feel free to let me know.
> | > | >
> | > | > Thanks & Regards,
> | > | >
> | > | > Jason Tan
> | > | >
> | > | > Microsoft Online Partner Support
> | > | > Get Secure! - www.microsoft.com/security
> | > | >
> | > | > =====================================================
> | > | >
> | > | > When responding to posts, please "Reply to Group" via your
> newsreader
> | > so
> | > | > that others may learn and benefit from your issue.
> | > | >
> | > | > =====================================================
> | > | > This posting is provided "AS IS" with no warranties, and confers
> no
> | > | > rights.
> | > | >
> | > | >
> | > | >
> | > | >
> | > | >
> | > | >
> | > | >
> | > | >
> | > | > --------------------
> | > | > | From: "Newbie" <newbie@xxxxxxxxxxx>
> | > | > | Subject: Open offline files and standby
> | > | > | Date: Fri, 16 Sep 2005 14:05:15 -0400
> | > | > | Lines: 12
> | > | > | X-Priority: 3
> | > | > | X-MSMail-Priority: Normal
> | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
> | > | > | X-RFC2646: Format=Flowed; Original
> | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
> | > | > | Message-ID: <Oov$xkuuFHA.1132@xxxxxxxxxxxxxxxxxxxx>
> | > | > | Newsgroups: microsoft.public.win2000.general
> | > | > | NNTP-Posting-Host: gw1.gennum.com 209.47.33.228
> | > | > | Path:
> | > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
> | > | > | Xref: TK2MSFTNGXA01.phx.gbl
> microsoft.public.win2000.general:63317
> | > | > | X-Tomcat-NG: microsoft.public.win2000.general
> | > | > |
> | > | > | Hi,
> | > | > |
> | > | > | Our laptops are set up to synchronize with the server and
> available
> | > | > offline.
> | > | > | However, if there are any open documents, the laptop will not go
> | > into
> | > | > | standby. In XP, I can select "not sync" with standby but I
> don't
> | > see
> | > | > such
> | > | > | setting with Windows 2000. Can it be done?
> | > | > |
> | > | > | Appreciate your response,
> | > | > |
> | > | > | Simon
> | > | > |
> | > | > |
> | > | > |
> | > | >
> | > |
> | > |
> | > |
> | >
> |
> |
> |
>


.

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