Re: Services status not updating.

• From: "Torgeir Bakken \(MVP\)" <Torgeir.Bakken-spam@xxxxxxxxx>
• Date: Thu, 15 Sep 2005 19:16:07 +0200

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it and see if that helps.

PowerChute 6.x cases a lot of issues, much more than what is described
here:

CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Microsoft have published a knowledge base article for this issue as well:

System with APC Powerchute 6.x UPS Software gives strange symptoms
http://support.microsoft.com/kb/555386/

This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

Regards,
Torgeir

Dunne wrote:

Hi everyone,

I have a weird problem with 2 of my Windows 2000 SP4 servers. The
services mmc does not update correctly. When i stop a service the
service wil be displayed as stopping forever. The proces of the service
has stopped, as shown in the task manager, but now i cant restart the
service. Also installing a new service is impossible, when doing so the
message 'installing service' will be displayed indefinately.

Also stopping and starting a service through a commandline using net
stop and net start does not work. Here allso the stopping message will
be displayed until the message appears that the service did not respond
in a timely fashion. But starting the service using net start is allso
not possible because the message the service is stopping appears.

I tried to reinstall SP4 but that doesnt work either. The installation
will hang at "inspecting your current configuration". When logging on
to the servers and I log off, a message appears stating that the power
meter cannot stop and the session will only log off when I select "end
program now".

The servers have been rebooted several times. I tried checkdisk but no
disk errors appeared. Defragmentation did not solve anything either. I
tried SFC but that didnt do any good to solve this problem. Both
servers are in different geographical locations and not connected to
each other, but both showed these symptoms allmost at the same time. No
software is installed during that time and no changes were made. Both
servers funciton properly as file servers and users don't notice any
change in respons times. But I cant install any new services or stop
and start one for that matter.

Im running out of options. Does anyone have any suggestion for me what
could have caused this to happen and what i can try to resolve this
issue?

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx
.

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