RE: win2ksp4 - cannot stop/start services, install/uninstall softw

Thanks everyone! I solved my problem! Well, I thought it was the problem of
Norton Antivirus since I had an old version 7.5. So I removed it and tried to
reinstall that, but then noticed that Windows Installer not working anymore.
Even after I uninstalled APC Powerchute, still had problem with Windows
Installer. Then I found Q319624 and I used method 1 which solved my problem.
Here is the URL:

http://support.microsoft.com/kb/319624

Gary

"Mark" wrote:

> Hi
> I am experiencing a similar problem. My W2K SP4 server has backup exec and
> sophos antivirus loaded which I believe is similar to you Jim. Tape drives
> are indicated as being offline. If you use drive properties in backup exec to
> disable them and then enable the drives they then indicate that they are
> online, but if you then try to use the drives the job monitor shows the drive
> as paused. Can not start or stop any services through either mmc or command
> line. This of course means that the windows installer service cannot start so
> you cannot install or uninstall anything including drivers. I can start in
> safe mode and change the startup properties of services thereby disabling
> services or putting them into manual state.
>
> The server still functions as file and print server but no backups are
> running.
>
> Full virus scan shows nothing.
>
> ANY IDEAS welcome!!!!!!!
>
> "Jim" wrote:
>
> > Hi,
> >
> > Following a restart to attempt to clear an "offline" tape drive in
> > Backup Exec I now find that if I try to install/uninstall/reinstall
> > programs (I tried to uninstall Backup Exec) the installer doesn't
> > respond, eventually timing out; Internet Explorer doesn't work, just a
> > blank page (Firefox does work, and I can ping internal external sites
> > and IP addresses) and if I try to stop or start any service via the
> > services control panel that stops responding as well. Also terminal
> > services clients get a non response if they try an "open with" context
> > menu choice although that works fine via a LAN connection.
> >
> > Help!!
> > (Thanks:)
> >
.

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