Modem and COM Ports

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Good Afternoon
I am running into a little difficulty and would appreciate some guidance.

I recently installed a new Modem into my PC and the COM port that it is
listed under is 4. When I try dialing out, I get a unable to initialize
modem message. I have COM Ports 1 and 2, but no 4. How can I get my modem
to connect to either 1 or 2?

I appreciate any suggestions that come my way!!

Thanks!!
.

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