Re: Can't reboot after installing SP4 - please help!

I tried rebooting last known configuration and it doesn't work. Just before
I returned her computer, I made an emergency disk using the backup program on
Win2000. If I remember correctly, I was also asked if I want to copy the
registry to the disk, and I believe I did. Can I try restoring the registry?
Would you walk me through it, if this is what I should do? Thanks so much
for all your time and help, and not giving up on me. Kathy

"Pegasus (MVP)" wrote:

> From your post I gather that you have discovered how to boot
> from a CD (to your regret . . .). I recall that this was a problem
> much earlier in the thread.
>
> There are two types of CDs:
>
> a) Ordinary ones, and
> b) Boot CDs
>
> It seems your games CD is a boot CD, either with careless code
> on it or with malicious code. In either case it's anybody's guess
> what that code might have done. I suspect it's damaged your
> registry. Did you try rebooting in "Last known good configuration"
> mode?
>
>
> "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:9A9C7D29-AB67-479F-BA17-D236746D9F41@xxxxxxxxxxxxxxxx
> > I'm sorry for not giving enough details. I'm totally frustrated and
> afraid
> > of my posts being too long. Here are some more details. After trying
> > several solutions and not having any success, I used a Norton Ghost Boot
> Disk
> > to reinstall a Norton Ghost Image. I did not need the CD drive for that.
> > Now for some more bad news - I had the computer running really nice,
> probably
> > the best since my sister bought it second-hand. I was showing my sister
> > several things about her computer, when I forgot to remove a game disk
> from
> > the CD drive and rebooted. The bios was still set to reboot from CD
> > first. Now I'm back to not being able to reboot and can get as far as the
> > black screen with:
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> >
> > I still can't boot to safe mode either. What in the world is going on?
> > Could it be a problem with the CD player? I don't have any conflicts in
> the
> > hardware devices, and systems doesn't show any troubled hardware. It
> seems
> > I'm the only one troubled! Or is this how computers die a slow death? Do
> you
> > have anything else I could try? Much appreciation for all your help.
> Kathy
> >
> >
> >
> > "Pegasus (MVP)" wrote:
> >
> > > This thread is getting rather puzzling. Four hours ago you reported
> > > that you were unable to go through a repair process, because the
> > > machine would not boot from a CD. Now you say that you
> > > re-installed Win2000. How could you do this with a machine
> > > that refuses to boot from the CD drive? Did you wave your
> > > magic wand?
> > >
> > >
> > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:8C2587C1-7F60-422A-B7AB-93E7116515D7@xxxxxxxxxxxxxxxx
> > > > Well, everything checked out OK, including the CD, so I had no choice
> but
> > > to
> > > > start over AGAIN! This time, after getting win2k reinstalled, I
> created
> > > a
> > > > new profile for my sister with administrator rights. Then I logged on
> as
> > > my
> > > > sister and proceded to do the windows updates first thing. So far, so
> > > good.
> > > > At least I made it through SP4 this time. I'm learning more and more
> all
> > > the
> > > > time. Thanks for all the help - it helps me learn! Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > This is getting a little dicey. You're basically reporting that your
> > > > > PC does not boot from the CD, even though you have set the
> > > > > BIOS to do so. We're now on a different track: Trying to figure
> > > > > out what's going on with your CD drive. I would do this:
> > > > >
> > > > > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> > > > >
> > > > > 2. Watch the BIOS boot messages. When it reports the size of your
> > > > > hard disk, does it report the CD drive? You can pause the boot
> process
> > > > > by pressing the Pause key on the keyboard so that you have time to
> > > > > read the messages. Any other key will cause the process to resume.
> > > > >
> > > > > 3. When you boot the machine with the Win2000 CD, you're supposed
> > > > > to see a message for about two seconds. It says "Press any key to
> boot
> > > > > from the CD" or words to this effect. The message is easily
> overlooked!
> > > > >
> > > > > 4. To test your CD drive, download a Win98 boot diskette from
> > > > > www.bootdisk.com. When you boot the machine with this diskette
> > > > > then it loads a CD driver that lets you examine the contents of your
> > > > > Win2000 CD. Does this work on your machine.
> > > > >
> > > > > 5. If item 4. above fails, replace the CD drive. They are cheap.
> > > > >
> > > > >
> > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@xxxxxxxxxxxxxxxx
> > > > > > I'm back.....Bios is set to boot from CD first. I put her win2k
> cd in
> > > and
> > > > > > end up at the black screen with "Starting Windows......For
> > > troubleshooting
> > > > > > and advanced startup options for Windows 2000, press F8". Of
> course
> > > > > nothing
> > > > > > happens when I press F8 as before. Previously I did make a Win2K
> > > > > Emergency
> > > > > > Repair floppy, and also made the 4 Win2k setup floppies. Can
> these
> > > help?
> > > > > > Thanks. Kathy
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > Ok, I have to go get her disk. I'll post back after I try
> "repair".
> > > > > Thanks.
> > > > > > > Kathy
> > > > > > >
> > > > > > > "Pegasus (MVP)" wrote:
> > > > > > >
> > > > > > > > Your system is obviously damaged. The next step is to repair
> it by
> > > > > using the
> > > > > > > > inbuilt repair facility:
> > > > > > > >
> > > > > > > > 1. Boot the machine with your Win2000 CD. You must instruct
> the
> > > BIOS
> > > > > to boot
> > > > > > > > from your CD drive.
> > > > > > > > 2. Select "Repair" when prompted.
> > > > > > > > 3. Select "Emergency Repair" when promptd.
> > > > > > > > 4. Select "Perform all repair options".
> > > > > > > >
> > > > > > > > Additional options are available if this does not fix your
> > > problem.
> > > > > > > >
> > > > > > > >
> > > > > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@xxxxxxxxxxxxxxxx
> > > > > > > > > Ok...I tried booting into "Last known good configuration".
> I
> > > get as
> > > > > far
> > > > > > > > as
> > > > > > > > > the black screen with "Starting Windows" and "For
> > > troubleshooting
> > > > > and
> > > > > > > > > advanced startup options for Windows 2000, press F8". I
> > > press
> > > > > F8,
> > > > > > > > nothing
> > > > > > > > > happens. What can I try next? Thanks. Kathy
> > > > > > > > >
> > > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > > >
> > > > > > > > > > Press F8, then try booting into "Last known good
> > > configuration".
> > > > > > > > > > Post again if unsuccessful.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> > > > > > > > > > > Additional information - I tried rebooting and pressing
> F8,
> > > > > which did
> > > > > > > > > > bring
> > > > > > > > > > > up a screen with many options such as booting in safe
> mode,
> > > > > booting in
> > > > > > > > > > safe
> > > > > > > > > > > mode with networking, booting in safe mode with command
> > > prompt
> > > > > and so
> > > > > > > > > > forth.
> > > > > > > > > > > I tried booting in safe mode, and the computer hangs up.
> I
> > > > > tried
> > > > > > > > booting
> > > > > > > > > > in
> > > > > > > > > > > safe mode with networking and got as far as a black
> screen
> > > with:
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > > > >
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > > > > >
> > > > > > > > > > > I wish I knew more about computers but I'm 50 years old
> and
> > > > > > > > self-taught.
> > > > > > > > > > I
> > > > > > > > > > > keep learning more all the time, but I could really use
> some
> > > > > help with
> > > > > > > > > > this
> > > > > > > > > > > problem. Thanks. Kathy
> > > > > > > > > > >
> > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > I'm sorry, I should have included more information.
> When
> > > > > trying to
> > > > > > > > > > reboot,
> > > > > > > > > > > > the computer gets as far as a black screen with
> "Starting
> > > > > > > > Windows..."
> > > > > > > > > > and
> > > > > > > > > > > > "For troubleshooting and advanced startup options for
> > > Windows
> > > > > 2000,
> > > > > > > > > > press
> > > > > > > > > > > > F8". However when I press F8, nothing happens. I
> have
> > > tried
> > > > > > > > booting
> > > > > > > > > > from a
> > > > > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
> > > prompt.
> > > > > I
> > > > > > > > did
> > > > > > > > > > create
> > > > > > > > > > > > the 4 Win2000 setup disks, if that helps any. Thanks
> to
> > > all
> > > > > who
> > > > > > > > > > replied,
> > > > > > > > > > > > especially if I have to start over AGAIN, I will know
> what
> > > NOT
> > > > > to
> > > > > > > > do.
> > > > > > > > > > I'm
> > > > > > > > > > > > still looking for help and appreciate any suggestions.
> > > > > Thanks.
> > > > > > > > Kathy
> > > > > > > > > > > >
> > > > > > > > > > > > "Steve C" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Can you get into safe mode? Try hitting the F8 key
> on
> > > > > bootup. If
> > > > > > > > that
> > > > > > > > > > works
> > > > > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > > > > >
> > > > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > > > >
> > > > > > > > > > > > > > I'm trying to be a good person and help my sister
> with
> > > her
> > > > > > > > computer
> > > > > > > > > > which is
> > > > > > > > > > > > > > running Windows 2000 Professional. Her computer
> was a
> > > > > mess so I
> > > > > > > > > > reformatted
> > > > > > > > > > > > > > her hard drive. I reinstalled programs, drivers,
> and
> > > so
> > > > > forth,
> > > > > > > > and
> > > > > > > > > > > > > > everything was going smoothly. That is until I
> > > installed
> > > > > SP4
> > > > > > > > and
> > > > > > > > > > tried to
> > > > > > > > > > > > > > reboot. I realize now, after reading some
> postings,
> > > that
> > > > > I may
> > > > > > > > have
> > > > > > > > > > made a
> > > > > > > > > > > > > > few mistakes. I did not shut down her anti-virus
> > > > > software, and
> > > > > > > > was
> > > > > > > > > > logged on
> > > > > > > > > > > > > > as administrator, during the installation of SP4.
> It
> > > > > seems the
> > > > > > > > only
> > > > > > > > > > thing I
> > > > > > > > > > > > > > did right, was to save the installation files. I
> > > > > understand the
> > > > > > > > SP4
> > > > > > > > > > can be
> > > > > > > > > > > > > > removed through "Add & Remove Programs", but how
> do I
> > > get
> > > > > her
> > > > > > > > > > computer to
> > > > > > > > > > > > > > boot up again? Thanks in advance for any help
> before
> > > I
> > > > > pull my
> > > > > > > > hair
> > > > > > > > > > out!
> > > > > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>
.

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