Re: Can't reboot after installing SP4 - please help!

This thread is getting rather puzzling. Four hours ago you reported
that you were unable to go through a repair process, because the
machine would not boot from a CD. Now you say that you
re-installed Win2000. How could you do this with a machine
that refuses to boot from the CD drive? Did you wave your
magic wand?


"Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8C2587C1-7F60-422A-B7AB-93E7116515D7@xxxxxxxxxxxxxxxx
> Well, everything checked out OK, including the CD, so I had no choice but
to
> start over AGAIN! This time, after getting win2k reinstalled, I created
a
> new profile for my sister with administrator rights. Then I logged on as
my
> sister and proceded to do the windows updates first thing. So far, so
good.
> At least I made it through SP4 this time. I'm learning more and more all
the
> time. Thanks for all the help - it helps me learn! Kathy
>
> "Pegasus (MVP)" wrote:
>
> > This is getting a little dicey. You're basically reporting that your
> > PC does not boot from the CD, even though you have set the
> > BIOS to do so. We're now on a different track: Trying to figure
> > out what's going on with your CD drive. I would do this:
> >
> > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> >
> > 2. Watch the BIOS boot messages. When it reports the size of your
> > hard disk, does it report the CD drive? You can pause the boot process
> > by pressing the Pause key on the keyboard so that you have time to
> > read the messages. Any other key will cause the process to resume.
> >
> > 3. When you boot the machine with the Win2000 CD, you're supposed
> > to see a message for about two seconds. It says "Press any key to boot
> > from the CD" or words to this effect. The message is easily overlooked!
> >
> > 4. To test your CD drive, download a Win98 boot diskette from
> > www.bootdisk.com. When you boot the machine with this diskette
> > then it loads a CD driver that lets you examine the contents of your
> > Win2000 CD. Does this work on your machine.
> >
> > 5. If item 4. above fails, replace the CD drive. They are cheap.
> >
> >
> > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@xxxxxxxxxxxxxxxx
> > > I'm back.....Bios is set to boot from CD first. I put her win2k cd in
and
> > > end up at the black screen with "Starting Windows......For
troubleshooting
> > > and advanced startup options for Windows 2000, press F8". Of course
> > nothing
> > > happens when I press F8 as before. Previously I did make a Win2K
> > Emergency
> > > Repair floppy, and also made the 4 Win2k setup floppies. Can these
help?
> > > Thanks. Kathy
> > >
> > > "Kathy" wrote:
> > >
> > > > Ok, I have to go get her disk. I'll post back after I try "repair".
> > Thanks.
> > > > Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > Your system is obviously damaged. The next step is to repair it by
> > using the
> > > > > inbuilt repair facility:
> > > > >
> > > > > 1. Boot the machine with your Win2000 CD. You must instruct the
BIOS
> > to boot
> > > > > from your CD drive.
> > > > > 2. Select "Repair" when prompted.
> > > > > 3. Select "Emergency Repair" when promptd.
> > > > > 4. Select "Perform all repair options".
> > > > >
> > > > > Additional options are available if this does not fix your
problem.
> > > > >
> > > > >
> > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@xxxxxxxxxxxxxxxx
> > > > > > Ok...I tried booting into "Last known good configuration". I
get as
> > far
> > > > > as
> > > > > > the black screen with "Starting Windows" and "For
troubleshooting
> > and
> > > > > > advanced startup options for Windows 2000, press F8". I
press
> > F8,
> > > > > nothing
> > > > > > happens. What can I try next? Thanks. Kathy
> > > > > >
> > > > > > "Pegasus (MVP)" wrote:
> > > > > >
> > > > > > > Press F8, then try booting into "Last known good
configuration".
> > > > > > > Post again if unsuccessful.
> > > > > > >
> > > > > > >
> > > > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> > > > > > > > Additional information - I tried rebooting and pressing F8,
> > which did
> > > > > > > bring
> > > > > > > > up a screen with many options such as booting in safe mode,
> > booting in
> > > > > > > safe
> > > > > > > > mode with networking, booting in safe mode with command
prompt
> > and so
> > > > > > > forth.
> > > > > > > > I tried booting in safe mode, and the computer hangs up. I
> > tried
> > > > > booting
> > > > > > > in
> > > > > > > > safe mode with networking and got as far as a black screen
with:
> > > > > > > >
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > >
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > >
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > >
> > > > > > > > I wish I knew more about computers but I'm 50 years old and
> > > > > self-taught.
> > > > > > > I
> > > > > > > > keep learning more all the time, but I could really use some
> > help with
> > > > > > > this
> > > > > > > > problem. Thanks. Kathy
> > > > > > > >
> > > > > > > > "Kathy" wrote:
> > > > > > > >
> > > > > > > > > I'm sorry, I should have included more information. When
> > trying to
> > > > > > > reboot,
> > > > > > > > > the computer gets as far as a black screen with "Starting
> > > > > Windows..."
> > > > > > > and
> > > > > > > > > "For troubleshooting and advanced startup options for
Windows
> > 2000,
> > > > > > > press
> > > > > > > > > F8". However when I press F8, nothing happens. I have
tried
> > > > > booting
> > > > > > > from a
> > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
prompt.
> > I
> > > > > did
> > > > > > > create
> > > > > > > > > the 4 Win2000 setup disks, if that helps any. Thanks to
all
> > who
> > > > > > > replied,
> > > > > > > > > especially if I have to start over AGAIN, I will know what
NOT
> > to
> > > > > do.
> > > > > > > I'm
> > > > > > > > > still looking for help and appreciate any suggestions.
> > Thanks.
> > > > > Kathy
> > > > > > > > >
> > > > > > > > > "Steve C" wrote:
> > > > > > > > >
> > > > > > > > > > Can you get into safe mode? Try hitting the F8 key on
> > bootup. If
> > > > > that
> > > > > > > works
> > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > >
> > > > > > > > > > "Kathy" wrote:
> > > > > > > > > >
> > > > > > > > > > > I'm trying to be a good person and help my sister with
her
> > > > > computer
> > > > > > > which is
> > > > > > > > > > > running Windows 2000 Professional. Her computer was a
> > mess so I
> > > > > > > reformatted
> > > > > > > > > > > her hard drive. I reinstalled programs, drivers, and
so
> > forth,
> > > > > and
> > > > > > > > > > > everything was going smoothly. That is until I
installed
> > SP4
> > > > > and
> > > > > > > tried to
> > > > > > > > > > > reboot. I realize now, after reading some postings,
that
> > I may
> > > > > have
> > > > > > > made a
> > > > > > > > > > > few mistakes. I did not shut down her anti-virus
> > software, and
> > > > > was
> > > > > > > logged on
> > > > > > > > > > > as administrator, during the installation of SP4. It
> > seems the
> > > > > only
> > > > > > > thing I
> > > > > > > > > > > did right, was to save the installation files. I
> > understand the
> > > > > SP4
> > > > > > > can be
> > > > > > > > > > > removed through "Add & Remove Programs", but how do I
get
> > her
> > > > > > > computer to
> > > > > > > > > > > boot up again? Thanks in advance for any help before
I
> > pull my
> > > > > hair
> > > > > > > out!
> > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > > >
> > > > >
> >
> >
> >


.

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