Re: Can't reboot after installing SP4 - please help!

This is getting a little dicey. You're basically reporting that your
PC does not boot from the CD, even though you have set the
BIOS to do so. We're now on a different track: Trying to figure
out what's going on with your CD drive. I would do this:

1. Make doubly sure that the BIOS is set to boot from the CD drive.

2. Watch the BIOS boot messages. When it reports the size of your
hard disk, does it report the CD drive? You can pause the boot process
by pressing the Pause key on the keyboard so that you have time to
read the messages. Any other key will cause the process to resume.

3. When you boot the machine with the Win2000 CD, you're supposed
to see a message for about two seconds. It says "Press any key to boot
from the CD" or words to this effect. The message is easily overlooked!

4. To test your CD drive, download a Win98 boot diskette from
www.bootdisk.com. When you boot the machine with this diskette
then it loads a CD driver that lets you examine the contents of your
Win2000 CD. Does this work on your machine.

5. If item 4. above fails, replace the CD drive. They are cheap.


"Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@xxxxxxxxxxxxxxxx
> I'm back.....Bios is set to boot from CD first. I put her win2k cd in and
> end up at the black screen with "Starting Windows......For troubleshooting
> and advanced startup options for Windows 2000, press F8". Of course
nothing
> happens when I press F8 as before. Previously I did make a Win2K
Emergency
> Repair floppy, and also made the 4 Win2k setup floppies. Can these help?
> Thanks. Kathy
>
> "Kathy" wrote:
>
> > Ok, I have to go get her disk. I'll post back after I try "repair".
Thanks.
> > Kathy
> >
> > "Pegasus (MVP)" wrote:
> >
> > > Your system is obviously damaged. The next step is to repair it by
using the
> > > inbuilt repair facility:
> > >
> > > 1. Boot the machine with your Win2000 CD. You must instruct the BIOS
to boot
> > > from your CD drive.
> > > 2. Select "Repair" when prompted.
> > > 3. Select "Emergency Repair" when promptd.
> > > 4. Select "Perform all repair options".
> > >
> > > Additional options are available if this does not fix your problem.
> > >
> > >
> > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@xxxxxxxxxxxxxxxx
> > > > Ok...I tried booting into "Last known good configuration". I get as
far
> > > as
> > > > the black screen with "Starting Windows" and "For troubleshooting
and
> > > > advanced startup options for Windows 2000, press F8". I press
F8,
> > > nothing
> > > > happens. What can I try next? Thanks. Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > Press F8, then try booting into "Last known good configuration".
> > > > > Post again if unsuccessful.
> > > > >
> > > > >
> > > > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> > > > > > Additional information - I tried rebooting and pressing F8,
which did
> > > > > bring
> > > > > > up a screen with many options such as booting in safe mode,
booting in
> > > > > safe
> > > > > > mode with networking, booting in safe mode with command prompt
and so
> > > > > forth.
> > > > > > I tried booting in safe mode, and the computer hangs up. I
tried
> > > booting
> > > > > in
> > > > > > safe mode with networking and got as far as a black screen with:
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > >
> > > > > > I wish I knew more about computers but I'm 50 years old and
> > > self-taught.
> > > > > I
> > > > > > keep learning more all the time, but I could really use some
help with
> > > > > this
> > > > > > problem. Thanks. Kathy
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > I'm sorry, I should have included more information. When
trying to
> > > > > reboot,
> > > > > > > the computer gets as far as a black screen with "Starting
> > > Windows..."
> > > > > and
> > > > > > > "For troubleshooting and advanced startup options for Windows
2000,
> > > > > press
> > > > > > > F8". However when I press F8, nothing happens. I have tried
> > > booting
> > > > > from a
> > > > > > > Windows 98 emergency boot disk, which takes me the "A" prompt.
I
> > > did
> > > > > create
> > > > > > > the 4 Win2000 setup disks, if that helps any. Thanks to all
who
> > > > > replied,
> > > > > > > especially if I have to start over AGAIN, I will know what NOT
to
> > > do.
> > > > > I'm
> > > > > > > still looking for help and appreciate any suggestions.
Thanks.
> > > Kathy
> > > > > > >
> > > > > > > "Steve C" wrote:
> > > > > > >
> > > > > > > > Can you get into safe mode? Try hitting the F8 key on
bootup. If
> > > that
> > > > > works
> > > > > > > > you'll be able to remove SP4.
> > > > > > > >
> > > > > > > > "Kathy" wrote:
> > > > > > > >
> > > > > > > > > I'm trying to be a good person and help my sister with her
> > > computer
> > > > > which is
> > > > > > > > > running Windows 2000 Professional. Her computer was a
mess so I
> > > > > reformatted
> > > > > > > > > her hard drive. I reinstalled programs, drivers, and so
forth,
> > > and
> > > > > > > > > everything was going smoothly. That is until I installed
SP4
> > > and
> > > > > tried to
> > > > > > > > > reboot. I realize now, after reading some postings, that
I may
> > > have
> > > > > made a
> > > > > > > > > few mistakes. I did not shut down her anti-virus
software, and
> > > was
> > > > > logged on
> > > > > > > > > as administrator, during the installation of SP4. It
seems the
> > > only
> > > > > thing I
> > > > > > > > > did right, was to save the installation files. I
understand the
> > > SP4
> > > > > can be
> > > > > > > > > removed through "Add & Remove Programs", but how do I get
her
> > > > > computer to
> > > > > > > > > boot up again? Thanks in advance for any help before I
pull my
> > > hair
> > > > > out!
> > > > > > > > > Kathy (who normally runs XP)
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >


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