RE: Can't reboot after installing SP4 - please help!

Additional information - I tried rebooting and pressing F8, which did bring
up a screen with many options such as booting in safe mode, booting in safe
mode with networking, booting in safe mode with command prompt and so forth.
I tried booting in safe mode, and the computer hangs up. I tried booting in
safe mode with networking and got as far as a black screen with:
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system

I wish I knew more about computers but I'm 50 years old and self-taught. I
keep learning more all the time, but I could really use some help with this
problem. Thanks. Kathy

"Kathy" wrote:

> I'm sorry, I should have included more information. When trying to reboot,
> the computer gets as far as a black screen with "Starting Windows..." and
> "For troubleshooting and advanced startup options for Windows 2000, press
> F8". However when I press F8, nothing happens. I have tried booting from a
> Windows 98 emergency boot disk, which takes me the "A" prompt. I did create
> the 4 Win2000 setup disks, if that helps any. Thanks to all who replied,
> especially if I have to start over AGAIN, I will know what NOT to do. I'm
> still looking for help and appreciate any suggestions. Thanks. Kathy
>
> "Steve C" wrote:
>
> > Can you get into safe mode? Try hitting the F8 key on bootup. If that works
> > you'll be able to remove SP4.
> >
> > "Kathy" wrote:
> >
> > > I'm trying to be a good person and help my sister with her computer which is
> > > running Windows 2000 Professional. Her computer was a mess so I reformatted
> > > her hard drive. I reinstalled programs, drivers, and so forth, and
> > > everything was going smoothly. That is until I installed SP4 and tried to
> > > reboot. I realize now, after reading some postings, that I may have made a
> > > few mistakes. I did not shut down her anti-virus software, and was logged on
> > > as administrator, during the installation of SP4. It seems the only thing I
> > > did right, was to save the installation files. I understand the SP4 can be
> > > removed through "Add & Remove Programs", but how do I get her computer to
> > > boot up again? Thanks in advance for any help before I pull my hair out!
> > > Kathy (who normally runs XP)
.

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