Re: Can't reboot after installing SP4 - please help!

Press F8, then try booting into "Last known good configuration".
Post again if unsuccessful.


"Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> Additional information - I tried rebooting and pressing F8, which did
bring
> up a screen with many options such as booting in safe mode, booting in
safe
> mode with networking, booting in safe mode with command prompt and so
forth.
> I tried booting in safe mode, and the computer hangs up. I tried booting
in
> safe mode with networking and got as far as a black screen with:
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
>
> I wish I knew more about computers but I'm 50 years old and self-taught.
I
> keep learning more all the time, but I could really use some help with
this
> problem. Thanks. Kathy
>
> "Kathy" wrote:
>
> > I'm sorry, I should have included more information. When trying to
reboot,
> > the computer gets as far as a black screen with "Starting Windows..."
and
> > "For troubleshooting and advanced startup options for Windows 2000,
press
> > F8". However when I press F8, nothing happens. I have tried booting
from a
> > Windows 98 emergency boot disk, which takes me the "A" prompt. I did
create
> > the 4 Win2000 setup disks, if that helps any. Thanks to all who
replied,
> > especially if I have to start over AGAIN, I will know what NOT to do.
I'm
> > still looking for help and appreciate any suggestions. Thanks. Kathy
> >
> > "Steve C" wrote:
> >
> > > Can you get into safe mode? Try hitting the F8 key on bootup. If that
works
> > > you'll be able to remove SP4.
> > >
> > > "Kathy" wrote:
> > >
> > > > I'm trying to be a good person and help my sister with her computer
which is
> > > > running Windows 2000 Professional. Her computer was a mess so I
reformatted
> > > > her hard drive. I reinstalled programs, drivers, and so forth, and
> > > > everything was going smoothly. That is until I installed SP4 and
tried to
> > > > reboot. I realize now, after reading some postings, that I may have
made a
> > > > few mistakes. I did not shut down her anti-virus software, and was
logged on
> > > > as administrator, during the installation of SP4. It seems the only
thing I
> > > > did right, was to save the installation files. I understand the SP4
can be
> > > > removed through "Add & Remove Programs", but how do I get her
computer to
> > > > boot up again? Thanks in advance for any help before I pull my hair
out!
> > > > Kathy (who normally runs XP)


.

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