Re: Can't reboot after installing SP4 - please help!

Your system is obviously damaged. The next step is to repair it by using the
inbuilt repair facility:

1. Boot the machine with your Win2000 CD. You must instruct the BIOS to boot
from your CD drive.
2. Select "Repair" when prompted.
3. Select "Emergency Repair" when promptd.
4. Select "Perform all repair options".

Additional options are available if this does not fix your problem.


"Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@xxxxxxxxxxxxxxxx
> Ok...I tried booting into "Last known good configuration". I get as far
as
> the black screen with "Starting Windows" and "For troubleshooting and
> advanced startup options for Windows 2000, press F8". I press F8,
nothing
> happens. What can I try next? Thanks. Kathy
>
> "Pegasus (MVP)" wrote:
>
> > Press F8, then try booting into "Last known good configuration".
> > Post again if unsuccessful.
> >
> >
> > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> > > Additional information - I tried rebooting and pressing F8, which did
> > bring
> > > up a screen with many options such as booting in safe mode, booting in
> > safe
> > > mode with networking, booting in safe mode with command prompt and so
> > forth.
> > > I tried booting in safe mode, and the computer hangs up. I tried
booting
> > in
> > > safe mode with networking and got as far as a black screen with:
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > >
> > > I wish I knew more about computers but I'm 50 years old and
self-taught.
> > I
> > > keep learning more all the time, but I could really use some help with
> > this
> > > problem. Thanks. Kathy
> > >
> > > "Kathy" wrote:
> > >
> > > > I'm sorry, I should have included more information. When trying to
> > reboot,
> > > > the computer gets as far as a black screen with "Starting
Windows..."
> > and
> > > > "For troubleshooting and advanced startup options for Windows 2000,
> > press
> > > > F8". However when I press F8, nothing happens. I have tried
booting
> > from a
> > > > Windows 98 emergency boot disk, which takes me the "A" prompt. I
did
> > create
> > > > the 4 Win2000 setup disks, if that helps any. Thanks to all who
> > replied,
> > > > especially if I have to start over AGAIN, I will know what NOT to
do.
> > I'm
> > > > still looking for help and appreciate any suggestions. Thanks.
Kathy
> > > >
> > > > "Steve C" wrote:
> > > >
> > > > > Can you get into safe mode? Try hitting the F8 key on bootup. If
that
> > works
> > > > > you'll be able to remove SP4.
> > > > >
> > > > > "Kathy" wrote:
> > > > >
> > > > > > I'm trying to be a good person and help my sister with her
computer
> > which is
> > > > > > running Windows 2000 Professional. Her computer was a mess so I
> > reformatted
> > > > > > her hard drive. I reinstalled programs, drivers, and so forth,
and
> > > > > > everything was going smoothly. That is until I installed SP4
and
> > tried to
> > > > > > reboot. I realize now, after reading some postings, that I may
have
> > made a
> > > > > > few mistakes. I did not shut down her anti-virus software, and
was
> > logged on
> > > > > > as administrator, during the installation of SP4. It seems the
only
> > thing I
> > > > > > did right, was to save the installation files. I understand the
SP4
> > can be
> > > > > > removed through "Add & Remove Programs", but how do I get her
> > computer to
> > > > > > boot up again? Thanks in advance for any help before I pull my
hair
> > out!
> > > > > > Kathy (who normally runs XP)
> >
> >
> >


.

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