Re: Can't reboot after installing SP4 - please help!

Ok, I have to go get her disk. I'll post back after I try "repair". Thanks.
Kathy

"Pegasus (MVP)" wrote:

> Your system is obviously damaged. The next step is to repair it by using the
> inbuilt repair facility:
>
> 1. Boot the machine with your Win2000 CD. You must instruct the BIOS to boot
> from your CD drive.
> 2. Select "Repair" when prompted.
> 3. Select "Emergency Repair" when promptd.
> 4. Select "Perform all repair options".
>
> Additional options are available if this does not fix your problem.
>
>
> "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@xxxxxxxxxxxxxxxx
> > Ok...I tried booting into "Last known good configuration". I get as far
> as
> > the black screen with "Starting Windows" and "For troubleshooting and
> > advanced startup options for Windows 2000, press F8". I press F8,
> nothing
> > happens. What can I try next? Thanks. Kathy
> >
> > "Pegasus (MVP)" wrote:
> >
> > > Press F8, then try booting into "Last known good configuration".
> > > Post again if unsuccessful.
> > >
> > >
> > > "Kathy" <Kathy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@xxxxxxxxxxxxxxxx
> > > > Additional information - I tried rebooting and pressing F8, which did
> > > bring
> > > > up a screen with many options such as booting in safe mode, booting in
> > > safe
> > > > mode with networking, booting in safe mode with command prompt and so
> > > forth.
> > > > I tried booting in safe mode, and the computer hangs up. I tried
> booting
> > > in
> > > > safe mode with networking and got as far as a black screen with:
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > >
> > > > I wish I knew more about computers but I'm 50 years old and
> self-taught.
> > > I
> > > > keep learning more all the time, but I could really use some help with
> > > this
> > > > problem. Thanks. Kathy
> > > >
> > > > "Kathy" wrote:
> > > >
> > > > > I'm sorry, I should have included more information. When trying to
> > > reboot,
> > > > > the computer gets as far as a black screen with "Starting
> Windows..."
> > > and
> > > > > "For troubleshooting and advanced startup options for Windows 2000,
> > > press
> > > > > F8". However when I press F8, nothing happens. I have tried
> booting
> > > from a
> > > > > Windows 98 emergency boot disk, which takes me the "A" prompt. I
> did
> > > create
> > > > > the 4 Win2000 setup disks, if that helps any. Thanks to all who
> > > replied,
> > > > > especially if I have to start over AGAIN, I will know what NOT to
> do.
> > > I'm
> > > > > still looking for help and appreciate any suggestions. Thanks.
> Kathy
> > > > >
> > > > > "Steve C" wrote:
> > > > >
> > > > > > Can you get into safe mode? Try hitting the F8 key on bootup. If
> that
> > > works
> > > > > > you'll be able to remove SP4.
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > I'm trying to be a good person and help my sister with her
> computer
> > > which is
> > > > > > > running Windows 2000 Professional. Her computer was a mess so I
> > > reformatted
> > > > > > > her hard drive. I reinstalled programs, drivers, and so forth,
> and
> > > > > > > everything was going smoothly. That is until I installed SP4
> and
> > > tried to
> > > > > > > reboot. I realize now, after reading some postings, that I may
> have
> > > made a
> > > > > > > few mistakes. I did not shut down her anti-virus software, and
> was
> > > logged on
> > > > > > > as administrator, during the installation of SP4. It seems the
> only
> > > thing I
> > > > > > > did right, was to save the installation files. I understand the
> SP4
> > > can be
> > > > > > > removed through "Add & Remove Programs", but how do I get her
> > > computer to
> > > > > > > boot up again? Thanks in advance for any help before I pull my
> hair
> > > out!
> > > > > > > Kathy (who normally runs XP)
> > >
> > >
> > >
>
>
>
.

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