Re: Want to install my Lexmark printer but get an error message... HEL

From: Steve Parry [MVP] (k100rs_1990_at_nospam.hotmail.com)
Date: 02/25/05 

Date: Fri, 25 Feb 2005 17:31:42 -0000

ganymede fumbled, fiddled and fingered:

> Hi,
> Can someone help me ? I am trying to install my Lexmark printer and
> it doesn't work. I get the following message:
> "16 bit Windows subsystem
> C:/WINNT/SYSTEM32/AUTOEXEC.NT. The system file is not suitable for
> running MS-Dos and Microsoft Windows applications. Choose "Close" to
> terminate the application".
> I then have the option to click "Close" or "Ignore". Tried both but
> nothing is working. I have also contacted Lexmark and they say it is
> a Microsoft problem. I have Windows 2000.
> Any help will be greatly appreciated. I need my printer to work.

It's because one of the following files is missing from \WINNT\System32:
  a.. Config.nt
  b.. Autoexec.nt
  c.. Command.com

Check to see that these files are there. If not, expand them from the
install CD and copy them to \WINNT\System32
They'll be in the \I386 folder as

Config.nt_
autoexec.nt_
command.co_
>From a command prompt window, type

Expand /?
to get instructions for using Expand

also refer to:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 

-- 
Steve Parry BA (Hons) MCP MVP
http://mvp.support.microsoft.com/
http://www.gwynfryn.co.uk

Relevant Pages

  • Re: LZ32.DLL Problem
    ... I just get a Cyclic Redundancy Check error message. ... Click Expand File. ... On the Restore from text box, specify the position of the Windows XP ... > | install the highly rated media player, ...
    (microsoft.public.windowsxp.general)
  • hal.dll missing problem: Part 3
    ... emachines T2893 OEM ... Windows XP-Home ... I also seem to have the fileneeded to expand it if necessary; ... To get past the inability to install files in XP, you need to disable "rollback", then reboot; MS help files and the online KB should tell you how. ...
    (microsoft.public.windowsxp.general)
  • Re: hal.dll missing problem: Part 3
    ... emachines T2893 OEM ... Windows XP-Home ... I also seem to have the fileneeded to expand it if necessary; ... To get past the inability to install files in XP, you need to disable "rollback", then reboot; MS help files and the online KB should tell you how (I'm not sure for XP Home or I'd give you ...
    (microsoft.public.windowsxp.general)
  • Re: Volume Control
    ... Windows cannot display the volume control on the taskbar because the Volume ... To install it use Add/Remove ... Then use the expand command: ...
    (microsoft.public.windowsxp.general)
  • Re: HELP!!! Add/Remove Programs Icon Not Present
    ... >From a command prompt you can expand the file from your Windows 2000 install ... Microsoft MVP [Windows] ...
    (microsoft.public.win2000.general)