Help with Hotfix: Ntoskrnl.exe, Stop 0X0000000A

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From: Xury (Xury_at_discussions.microsoft.com)
Date: 02/02/05 

Date: Tue, 1 Feb 2005 16:19:02 -0800

Can someone please point me in the right direction?

When I attempt to connect to the internet using my Bellsouth DSL connection
software, a blue screen comes up that tells me that my memory is being
dumped, giving me a stop 0x0000000A error message in Ntoskrnl.exe.

I understand that there is a hotfix that I need (867778) that will possibly
correct this problem, but I cannot figure out how to get it - I see that I
can contact Microsoft for $99 and ask them, but that seems to be ridiculous.

Please help - I have all of the current updates from windows for my 2000
pro, including service pack 4. What do I need to do to get the hotfix?

Thank you,
Collin

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