Re: Troubleshooting - Blank screen - Loss of all icons & toolbars
From: Kiser (Kiser_at_discussions.microsoft.com)
Date: 12/25/04
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Date: Sat, 25 Dec 2004 07:01:01 -0800
Nope....can't run explorer.exe.
I ran your command below and got a system message that said: "Internet
Explorer 6 could not be repaired. Please run Setup again to reinstall all
componenets."
The Details tab said: "Internet Explorer 6 cannot be repaired due to the
followiing errors: Version 5.0.3700.6668 of file SHDOCVW.DLL exists, but the
version needs to be greater than 6.0..2800.1100."
On a hunch, I changed the "6" to a "5" in the command and reran it but got
the same message. Is there another I should use?
Thanks
John
"John John" wrote:
> Obviously you can't start explorer.exe? Try repairing Internet Explorer.
>
> For IE6:
>
> rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet
> Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"
>
>
> The Command is case sensitive.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;194177
>
> John
>
>
> Kiser wrote:
>
> > Still no luck...
> >
> > I found the root directory...c:\WINNT\SYSTEM32 and renamed schdocvw.dll to
> > shdocvw.old and restarted like the article said to do. Have the same problem.
> >
> > I also did the regedit but could not find the key
> > (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon) that Patrick
> > referenced.
> >
> > Is this the correct key, or do you have any other ideas?
> >
> > Thanks
> >
> > John
> >
> > "John John" wrote:
> >
> >
> >>You can run just about any program from the Task Manager. To look at
> >>the registry key from the Task Manager File Menu >New Task type regedit
> >>and you will be able to look at the registry key Dave mentioned. Try
> >>running Explorer from the Task Manager and see what happens.
> >>%systemroot% folder refers to the folder where Windows is installed,
> >>usually Winnt.
> >>
> >>John
> >>
> >>Kiser wrote:
> >>
> >>>You lost me....I can't get to the point where I can look at any of the
> >>>registry keys.
> >>>
> >>>However, your link (Q256194) helped me but I'm not quite there yet.....
> >>>
> >>>In the resolution steps in that article, it says to go through the task
> >>>manager to run "cmd.exe". I got that far.
> >>>
> >>>Then step 4 says to change to the %systemroot% folder....how do I do that?
> >>>"CMD.EXE" got me to the C:\Documents and settings\Adminstrator. If I do a
> >>>CD:\ I get down to the root (I think), but a "DIR" doesn't show me any
> >>>folders named %systemroot%.
> >>>
> >>>How do I get access to that folder so I can change the hame of SHDOCVW.DLL?
> >>>
> >>>Sorry to sound so "out of touch" but I really appreciate the help.
> >>>
> >>>John
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>"Dave Patrick" wrote:
> >>>
> >>>
> >>>
> >>>>Check that explorer.exe is the default shell to start. Look at the Reg_Sz
> >>>>string value of;
> >>>>"Shell"="Explorer.exe"
> >>>>found at
> >>>>HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
> >>>>
> >>>>The profile may also be corrupt or these may help you.
> >>>>
> >>>>
> >>>>No Desktop or Blank Desktop After Logging On to Windows 2000 (Q256194)
> >>>>http://support.microsoft.com/default.aspx?scid=kb;en-us;Q256194
> >>>>
> >>>>How to Perform an In-Place Upgrade of Windows 2000
> >>>>http://support.microsoft.com/support/kb/articles/Q292/1/75.ASP
> >>>>
> >>>>What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
> >>>>http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306952
> >>>>
> >>>>
> >>>>--
> >>>>Regards,
> >>>>
> >>>>Dave Patrick ....Please no email replies - reply in newsgroup.
> >>>>Microsoft Certified Professional
> >>>>Microsoft MVP [Windows]
> >>>>http://www.microsoft.com/protect
> >>>>
> >>>>"Kiser" wrote:
> >>>>| Not sure what happened, but when I start me computer, the start-up process
> >>>>| looks normal and I get the login screen. When I log in, it proceeds also
> >>>>as
> >>>>| normal until I get to the point where my desktop is to display.
> >>>>|
> >>>>| At that point, my desktop is blank, I see the task bar populate then it
> >>>>| "evaporates" and I'll I've got is a blank blue screen. The only thing I
> >>>>can
> >>>>| do is a ctrl-alt-del and get the shut down the computer or look at the
> >>>>task
> >>>>| manager. The task manager shows no applications running.
> >>>>|
> >>>>| When I rebooted in safe mode, I got to the same place only the screen
> >>>>isn't
> >>>>| blue, it's black. There is nothing on the screen at all. The only thing
> >>>>I
> >>>>| can see is my pointer.
> >>>>|
> >>>>| Any idea what's going on and how to fix?
> >>>>|
> >>>>| Thanks
> >>>>
> >>>>
> >>>>
> >>
> >>
>
>
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