Re: Black screen on booting

From: Bjorn Landemoo (mvp2.REMOVE_at_landemoo.com)
Date: 12/20/04 

Date: Mon, 20 Dec 2004 21:40:00 +0100

Primero

Check and recheck your video adapter driver and BIOS. If all seems correct,
get in contact with Sony, in order to check your hardware, and especially
your video adapter, better.

Also, check your BIOS for any setting that might delay booting for a second
or two, for instance an extensive memory test, in order to get your
hardware to initialize properly before it tries to load the operating
system from your hard disk.

Your IRQ sharing seems normal to me.

Erunt.exe? Lars Hederer might help you with that question, if you ask him.

Best regards

Bjorn 

-- 
Bjorn Landemoo - mvp2@landemoo.com - http://landemoo.com/
Microsoft MVP (Windows Server - File System)
"Primero" <Primero@discussions.microsoft.com> wrote:
>Thank you Bjorn.
>I tried various things suggessted in the articles but still have the 
>following problems:
>The Sony laptop reports various errors when you boot up after it was shut 
>down overnight, but if you wait till it warms up, it will boot as follows:
>
>It does not boot up in safe mode. There is a blue screen with the message 
>Stop: 0x0000001E KMODE_EXCEPTION_NOT_HANDLED or sometimes there is a message 
>Stop: 0x0000000A IRQL_NOT_LESS_OR_EQUAL 
>
>When it boots normally, the screen after the initial splash screen Windows 
>2000
>turns white and then black. It stays black. If an external monitor is hooked 
>up to the laptop BEFORE the boot process begins, Windows boots normally on 
>the external monitor.
>
>I cannot install certain Windows updates from the Microsoft Windows Update 
>site and cannot run some programs, i.e. c:\Program Files\erunt\erunt.exe.
>
>Msinfo32 reports the following IRQ hardware conflicts:
>Msinfo32 report [Conflicts / Sharing] 
>Resource Device 
>IRQ 9 Microsoft ACPI—Comp1iant System 
>IRQ 9 Texas Instruments OHCI Compliant IEEE 1394 Host Controller 
>IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller 
>IRQ 9 Ricoh R/RL/5C476(II) or Compatible CardBus Controller 
>IRQ 9 Standard Universal PCI to USB Host Controller 
>IRQ 9 Intel(R) 82801BA/BAM SMBus Controller — 2443 
>IRQ 9 Standard Universal PCI to USB Host Controller 
>IRQ 9 SoundMAX Integrated Digital Audio 
>IRQ 9 Conexant-Ambit SoftK56 Data,Fax ICH Modem 
>
>What do I do next, Bjorn?
>Primero
>
>"Bjorn Landemoo" wrote:
>
>> Primero
>> 
>> Two MS Knowledge Base articles that might help:
>> 
>> http://support.microsoft.com/?id=240369
>> 
>> http://support.microsoft.com/?id=319120
>> 
>> Best regards
>> 
>> Bjorn
>> -- 
>> Bjorn Landemoo - mvp2@landemoo.com - http://landemoo.com/
>> Microsoft MVP (Windows Server - File System)
>> 
>> "Primero" <Primero@discussions.microsoft.com> wrote:
>> 
>> >I have a Sony laptop Pentium 3 with 256K of RAM running Windows 2000 
>> >Professional. When the computer boots, I get a message that NTOSKRNL.EXE is 
>> >either corrupt or missing. If I keep rebooting, I eventually succeed but my 
>> >laptop TFT screen turns first white and than immediately black as soon as the 
>> >splash W2K screen disappears. If I have an external monitor attached to the 
>> >laptop, I can use the computer after the boot is completed even with the TFT 
>> >screen all black. If I attach the external monitor after the TFT screen 
>> >turned black, no picture appears on the external monitor and I have to reboot.
>> >
>> >I upgraded Bios and video driver from the Sony site. I do not know if the 
>> >bios update was successful or not (presently the video bios version on the 
>> >laptop is U0IS2¬_51) but the video driver update failed to change the present 
>> >version of the video driver which is 5.12.1.2703. I have Intel 82815 Graphics 
>> >controller in the laptop and tried to install the most recent version of the 
>> >driver for the controller (downloaded from the Intel site) but the 
>> >installation failed due to a “severe error”. Finally I played with the 
>> >various refresh rates and screen resolution settings on the external monitor 
>> >but there was no change on reboot. 
>> >I checked the contents of the minidump file created when the computer does 
>> >not boot properly with dumpchk. The first section of the crash dump analysis 
>> >is displayed below, the rest of the sections did not appear to have an error.
>> >Windows 2000 Crash Dump Analysis
>> >*********************
>> >Filename . . . . . . .c:\winnt\minidump\mini121504-02.dmp
>> >Signature. . . . . . .PAGE
>> >ValidDump. . . . . . .DUMP
>> >MajorVersion . . . . .free system
>> >MinorVersion . . . . .2195
>> >DirectoryTableBase . .0x06ed8000
>> >PfnDataBase. . . . . .0x818c3000
>> >PsLoadedModuleList . .0x8046e1b8
>> >PsActiveProcessHead. .0x8046e460
>> >MachineImageType . . .i386
>> >NumberProcessors . . .1
>> >BugCheckCode . . . . .0x000000b4
>> >BugCheckParameter1 . .0x00000000
>> >BugCheckParameter2 . .0x00000000
>> >BugCheckParameter3 . .0x00000000
>> >BugCheckParameter4 . .0x00050000
>> >
>> >ExceptionCode. . . . .0x80000003
>> >ExceptionFlags . . . .0x00000001
>> >ExceptionAddress . . .0xa00dfd42
>> >
>> >**** could not load kernel debugger extenion dll [ kdextx86.dll ]
>> >
>> >I would appreciate any help or input how to fix this problem.      Primero
>> 
>>

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