Re: Lost broadband connection (pretty desperate)
From: Pegasus \(MVP\) (I.can_at_fly.com)
Date: 11/08/04
- Next message: Rashmi.K.Y [MSFT]: "RE: Error when mappng a drive"
- Previous message: Kerodo: "Event viewer message."
- In reply to: Greg_at_bite-me-spammers.now: "Lost broadband connection (pretty desperate)"
- Next in thread: Greg_at_bite-me-spammers.now: "Re: Lost broadband connection (pretty desperate)"
- Reply: Greg_at_bite-me-spammers.now: "Re: Lost broadband connection (pretty desperate)"
- Messages sorted by: [ date ] [ thread ]
Date: Mon, 8 Nov 2004 11:47:54 +1100
"Greg@bite-me-spammers.now" <Greg@bite-me-spammers.com> wrote in message
news:me3to0luno0vl3g3dqiv9kejk6ou9cuvk7@4ax.com...
> My daughter's laptop will not access the net via a dsl modem since an
> undetermined time (she's been doing a lot of traveling abroad).
>
> She has been able to access using a friend's Earthlink dialup account,
> though. She has installed the Earthlink software, don't know if that has
> affected things.
>
> There was some spyware, which I think she has eliminated using adadware.
>
> BTW, she's in another city, so this is a little difficult <grin>.
>
> We know the DSL modem is OK as her roommate can get on via it. But when
> Shelley connects her's to it, nothing. Odd thing is the icon on the tool
> bar shows a live connection, and small amount of data up, but none down.
>
> Some research on the adware she cleaned out seemed to indicate that
> connections could be lost after getting rid of the adware. Suggestions
> included reinstalling the TCP/IP stack. But, the sequence of steps
> suggested in one forum did not exist as suggested.
>
> She is desperate, new city with no one to help. I am not knowledgeable
> on Win 2K, used to 98 and XP here.
>
> Anyone have any walk throughs to diagnosing this? Things I can tell her
> over the phone?
>
> Thanks,
> Greg
>
> If you can remember the 60's....you weren't really there
Here are a few preliminary steps.
Do this on her roommate's PC:
- Click Start / Run, then type cmd {OK}
(or, if it is a Win98 PC, type command {OK})
- Type this command: ipconfig /all
- Make a note of the DHCP status: Enabled or disabled.
- Make a note of these addresses:
IP Address
Default Gateway
Do this on Shelley's PC:
- Click Start / Run, then type cmd {OK}
- Type this command: ipconfig /all
- Make a note of the DHCP status: Enabled or disabled.
- Make a note of these addresses:
IP Address
Default Gateway
Report back with the details you collected for each PC
(DHCP status, IP Address, Default Gateway)
As a separate exercise: If her virus scanner has an integrated
firewall (e.g. Trend Internet Security), ask her to turn it off
during the tests.
- Next message: Rashmi.K.Y [MSFT]: "RE: Error when mappng a drive"
- Previous message: Kerodo: "Event viewer message."
- In reply to: Greg_at_bite-me-spammers.now: "Lost broadband connection (pretty desperate)"
- Next in thread: Greg_at_bite-me-spammers.now: "Re: Lost broadband connection (pretty desperate)"
- Reply: Greg_at_bite-me-spammers.now: "Re: Lost broadband connection (pretty desperate)"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
