Re: Mystery device and wrong scanner found on start-up.
PunK_at_tDaddy®
Date: 10/21/04
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Date: Thu, 21 Oct 2004 10:26:59 GMT
YD <yd.techHAT@techie.com> wrote in
news:579en01an53sdh0hk5hf9p61ci8b1ndv7p@4ax.com:
> I recently upgraded my HD and made a clean install of Win 2k Pro,
> copying the data files from the old disk. All worked reasonably well
> for a couple of days, then I installed a program that didn't seem to
> like living under this OS and mucked up parts of it. I reinstalled
> over the existing system which lost the scanner and "gained" some odd
> stuff.
>
> The scanner is a Genius Colorpage HR6-USB and up till now Windows had
> always found and installed it correctly. It goes to one of the USB
> ports and the printer to the other. The printer works correctly.
>
> What happens now is Windows alerts first on "New multimedia device
> found" and asks for the drivers, without further identifying it, so I
> end up cancelling and deactivating it. Next it comes up with "Genius
> Colorpage Vivid III USB found". Note that this is the wrong model.
> When asked for drivers I insert the CD for the HR6 which ends up with
> an "access denied" error.
>
> Trying to install "Image devices" manually from the Control Panel both
> types of scanners are displayed but only the parallel and serial ports
> are offered for connections. Something seems to be using up the USB
> port.
>
> Checking the registry I find the (wrong) scanner at
> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\Vid_0458&Pid_2004\5&4f
> 541ab&1&1 but trying to erase or edit it gives an error message even
> when running in the admin account.
>
> The mystery device shows up at Local 1 (PCI bus 0, device 12, function
> 0) which doesn't tell me much of anything.
>
> On startup the Scan Manager understandably gripes about "Scanner not
> found" and exits.
>
> Switching back to the old disk everything works fine so I'm fairly
> certain it's not a hardware problem. Doing this whenever I need to
> scan something is of course not an option in the long run as I need it
> for setting up another box.
>
> So I guess the question is how do I get rid of these mystery devices
> and get Windows to recognize the scanner correctly?
>
> Solutions, advice, further questions, flames, food, coffee, beer,
> cigarettes and small change are all welcome.
>
> - YD.
>
In your .pdf users manual, on the Forth and seventh page it says that NT4
does not support usb connectivity and W2K is newer than NT4 so I can guess
that your original install disk will not have drivers that work anyway.It
says on the seventh page "Genius ColorPage-HR6 USB scanner can only operate
under the Microsoft Windows 98 operating
system.
__________________________________________________________________
System Requirements
! Windows/Intel Compatible Personal Computer
! Pentium CPU or above
! CD-ROM Drive
! 32 MB RAM (64 MB Recommended)
! 160 Free Hard Disk Space (260 MB Recommended)
! USB Port
! Microsoft™ Windows 98
! NOTE: Windows NT 4.0 does not support Universal Serial Bus (USB)
connectivity.
! Video card that supports 16-bit color or greater
Software Requirements
Genius ColorPage-HR6 USB comes with scanner body, scanner’s install driver,
Genius TWAIN
program, XEROX TextBridge OCR software, scan manager program and Adobe
PhotoDeluxe
image-editing software,. All of these programs use approximately 160
megabytes of hard disk
space after installing into your computer. To ensure ample room for the
installation, as well as for
scanning and saving images, a minimum of 260 megabytes of hard disk space
is recommended.
Genius ColorPage-HR6 USB scanner can only operate under the Microsoft
Windows 98 operating
system.
__________________________________________________________________
Something using the other port is "your scanner" as hardware without the
drivers.
STOP MESSING WITH THE REGISTRY PLEASE!!! When you get it right it will be
cool. I can tell you are really trying hard and learning. It will be fine,
don't worry. You seem persistant and that's what it takes to learn on your
own so do this...Find drivers that work with W2K and not 98, start with the
KYE Systems/GENIUS support site. It is good, it is here for you...
http://www.geniusnet.com.tw/download/hotdownload.asp
try google of course and go here too...
http://www.driverguide.com/
Dig into your install disk, open not autorun and look through it, double
check for any drivers just to see for yourself. Find the .pdf manual while
you are at it OR GO HERE...
http://www.geniusnet.com.tw/product/manual/HR6%20USB.PDF
>From the pdf contact info...
Contacting Genius
USA & CANADA
KYE International Corp.
2605 E. Cedar St.
Ontario, CA 91761-8511 U. S. A.
Tel: (1) 909 923 3510
Fax: (1) 909 923 5494
Sales: (1) 800 456 7593
Web Site: http://www.genius-kye.com
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