Re: Project 2000 Help Error after MS04-004

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From: Akil (Akil_at_discussions.microsoft.com)
Date: 10/08/04 

Date: Thu, 7 Oct 2004 19:35:01 -0700

Thanks for the info guys. SP4 did the trick, I don't know why I didn't try
that myself.

Thanks once again,
Ian

"Pete Lees" wrote:

> Akil,
>
> > After installing MS04-004 (or MS04-025 which replaces MS04-004) parts
> > of the MS Project 2000 help stop working. The first of 2 items a user
> > has brought to out attention is none of the menu items on the main help
> > page work except for “Office Assistance” ...
> >
> > The second one is when trying to run the lesson for the topic “Lesson: How
> > do you set up a project?”, Project spits out the following error.
> >
> > Internet Explorer Script Error
> > An error has occurred in the script on this page.
>
> Here are a few things to try:
>
> 1) Use MJ's Help Diagnostics to check that all the help viewer
> components are properly installed and registered.
>
> http://helpware.net/downloads/index.htm#MJs
>
> (The only section of the MJ's Help Report that is relevant to your
> problem is the one headed "HTML Help Run-time Components".)
>
> 2) Install up-to-date versions of the HTML Help viewer components by
> applying Critical Update 811630
> (http://support.microsoft.com/?kbid=811630) or Service Pack 4 for
> Windows 2000.
>
> 3) Delete or rename the file hh.dat, which you should find in this
> hidden subdirectory:
>
> \Documents and Settings\%username%\Application Data\Microsoft\HTML
> Help
>
> The hh.dat file stores user-specific information on all the HTML Help
> files on your system (favourite topics, search history, etc.), and can
> cause the files to misbehave if it has somehow been corrupted. Windows
> will create a new version of hh.dat when you next open any .chm file.
>
> 4) Empty your Temporary Internet Files directory. A full TIF directory
> can cause HTML Help files to misbehave.
>
> 5) Try unregistering and then re-registering the HTML Help ActiveX
> control (hhctrl.ocx). To do this, open a Command Prompt window and
> then enter the following two commands:
>
> regsvr32 /u %windir%\system32\hhctrl.ocx
> regsvr32 %windir%\system32\hhctrl.ocx
>
> --
> Pete (Microsoft Help MVP)
>

Relevant Pages

  • Re: Help, Help, Wheres the help?
    ... "Pete Lees" wrote: ... >> run the windows update. ... > The hh.dat file stores user-specific information on all the HTML Help ... > cause the files to misbehave if it has somehow been corrupted. ...
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  • Re: unusable Help for over 8 months
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    (microsoft.public.win2000.windows_update)
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    (microsoft.public.win2000.registry)
  • Re: Project 2000 Help Error after MS04-004
    ... Install up-to-date versions of the HTML Help viewer components by ... Windows 2000. ... Empty your Temporary Internet Files directory. ... open a Command Prompt window and ...
    (microsoft.public.win2000.general)
  • Re: HTML Help links broken
    ... This won't work, unfortunately, because the HTML Help runtime ... components are protected system components in Windows 2000 and later. ... unregistering and then re-registering the HTML Help ActiveX control by ... opening a Command Prompt window and entering these two commands: ...
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