Re: Project 2000 Help Error after MS04-004

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Pete Lees (PD.Lees_at_btinternet.com)
Date: 10/07/04 

Date: 7 Oct 2004 12:34:53 -0700

Akil,

> After installing MS04-004 (or MS04-025 which replaces MS04-004) parts
> of the MS Project 2000 help stop working. The first of 2 items a user
> has brought to out attention is none of the menu items on the main help
> page work except for “Office Assistance” ...
>
> The second one is when trying to run the lesson for the topic “Lesson: How
> do you set up a project?”, Project spits out the following error.
>
> Internet Explorer Script Error
> An error has occurred in the script on this page.

Here are a few things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Install up-to-date versions of the HTML Help viewer components by
applying Critical Update 811630
(http://support.microsoft.com/?kbid=811630) or Service Pack 4 for
Windows 2000.

3) Delete or rename the file hh.dat, which you should find in this
hidden subdirectory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

4) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

5) Try unregistering and then re-registering the HTML Help ActiveX
control (hhctrl.ocx). To do this, open a Command Prompt window and
then enter the following two commands:

regsvr32 /u %windir%\system32\hhctrl.ocx
regsvr32 %windir%\system32\hhctrl.ocx 

--
Pete (Microsoft Help MVP)

Relevant Pages

  • Re: unusable Help for over 8 months
    ... Check the file type associations in Windows Explorer (Tools> Folder ... The hh.dat file stores user-specific information on all the HTML Help files ... Empty your Temporary Internet Files directory. ... open a Command Prompt window and then enter the ...
    (microsoft.public.win2000.windows_update)
  • Re: help
    ... Check the file type associations in Windows Explorer (Tools> ... The hh.dat file stores user-specific information on all the HTML Help ... cause the files to misbehave if it has somehow been corrupted. ... open a Command Prompt window and ...
    (microsoft.public.win2000.registry)
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  • Re: HTML F1 Help on Window
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    (microsoft.public.vc.mfc)
  • Re: internet explorer script error
    ... Service Pack 4 to Windows 2000 release in Feb 2004. ... >HTML Help Update to Limit Functionality When It Is ... >HTML Help control from Knowledge Base article 811630, ... >torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway ...
    (microsoft.public.windows.inetexplorer.ie6.ieak)